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Consumer Experience Transformation Lead, Ops & Onboarding

City National Bank · New York, NY, USA ·

Job type:
Full Time

City National Bank in New York is searching for a C&O Experience and Transformation Manager to drive client experience improvements across operations. This role includes establishing key performance metrics, overseeing client interaction channels, and leading a team focused on service design and analysis.

Qualified candidates will have over 10 years of experience in consumer client design and management, along with a Bachelor's or Master's degree. The position offers a competitive salary and comprehensive benefits.

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