Requirements
- Bachelor’s degree required
- 8-10 years of pertinent experience in sales or client success, with a specific focus on B2B SaaS sales
- At least 3 -5 years of experience in managing teams
- Demonstrated focus, coupled with exceptional communication, organizational, and problem‑solving abilities
- Highly motivated and driven individual, exhibiting a high level of professionalism
- Superior time management skills and adeptness at multitasking, including overseeing managers, Account Advisors, and special projects concurrently
What the job involves
- As an Associate Director in the SMB Success organization, you will play a pivotal role in ensuring the success and satisfaction of our restaurant partners
- You will lead a division of the SMB business dedicated to building and maintaining strong relationships with our restaurant partners, driving their success through effective support, strategic guidance, and innovative solutions
- This role requires leadership, strategic thinking, and hands‑on engagement to deliver exceptional service and value to our restaurant partners
- Strategic Growth & Revenue Generation:
- Driving the expansion of independent restaurant growth and revenue
- Devising and implementing a comprehensive, long‑term strategy for restaurant success
- Overseeing pipeline management and sales activities, providing accurate forecasts
- Leading and executing strategic, high‑priority projects that transform operational workflows or drive significant business outcomes
- Product & Market Expertise:
- Promoting Grubhub’s suite of products and services
- Leveraging expertise and market knowledge to identify opportunities
- Staying abreast of industry trends, evolving restaurant partner needs, and company objectives
- Cross‑Functional Collaboration:
- Collaborating with cross‑functional teams to stay current on Grubhub’s offerings
- Driving projects forward through effective collaboration
- Team Leadership & Development:
- Attracting, nurturing, and empowering a team of top‑performing individuals
- Cultivating a culture of continuous learning, high performance, adaptability, and innovative thinking
- Removing obstacles hindering team members’ progress
- Problem Solving & Communication:
- Proposing inventive solutions to complex challenges
- Communicating effectively with peers and leadership
- Navigating and resolving complex merchant disputes and ensuring compliance with internal policies and contractual agreements
- Key Skills & Attributes:
- Strategic Thinking: Ability to develop and implement long‑term growth strategies
- Sales & Business Acumen: Strong understanding of sales pipelines, forecasting, and revenue generation
- Market Knowledge: In‑depth understanding of the restaurant industry and evolving trends
- Leadership & Management: Proven ability to build, lead, and develop high‑performing teams
- Collaboration & Communication: Excellent interpersonal and communication skills
- Problem‑Solving & Innovation: Resourcefulness and ingenuity in addressing complex challenges
- Adaptability & Learning Agility: Ability to quickly adapt to changing market conditions and learn new technologies
- High EQ and proven ability to communicate effectively and with empathy across all levels, from frontline teams to executive leadership and external partners
- In essence, this role requires a dynamic leader who can:
- Combine strategic vision with strong execution
- Drive revenue growth through effective sales and relationship management
- Build and lead a high‑performing team
- Navigate a fast‑paced and evolving market