Studio Experience Coordinator

Studio Experience Coordinator (New York City / Brooklyn)
alts | Alteration Specialists of New York
Full-time

|

In-person

|

Reports to: Studio Area Manager

About the Role
We are hiring a Studio Experience Coordinator to serve as the operational heartbeat and client experience owner of our New York studios.

This is a high-performance, high-touch leadership role for someone who thrives in fast-paced, service-driven environments where standards are non-negotiable and experience is everything.

You will lead the flow of the studio from the front, owning the client journey, operational execution, and real-time coordination between our front-of-house experience team and master tailoring specialists.

Why This Role Is Different
At alts, we are not running a traditional retail or alterations business.

We operate at the intersection of:

Elevated service experience

Precision craftsmanship

High-volume operational execution

Deep client trust and personalization

Every client interaction is intentional. Every detail matters. Every experience is designed to feel elevated, seamless, and human.

This is a role for someone who has already mastered high-touch service environments and is ready to step into true operational ownership of a studio experience.

What You Will Own
Client Experience Leadership

Own the end-to-end in-studio client journey, from arrival to pickup

Set the tone for a warm, elevated, highly structured hospitality experience

Ensure every interaction reflects a consistent, elevated-level standard of service

Continuously refine the in-studio experience based on client feedback and observation

Studio Operations & Flow

Manage daily studio flow, ensuring smooth coordination between front-of-house and tailoring teams

Oversee appointment scheduling, check-in/check-out, and client routing

Maintain real-time visibility into studio capacity, bottlenecks, and production flow

Ensure all garments move accurately and efficiently through the system

Quality, Standards & Execution

Enforce strict quality control standards on all incoming and outgoing garments

Ensure adherence to structured ticketing, tracking, and workflow systems

Partner closely with tailoring leadership to ensure timelines and expectations are met

Identify breakdowns in process and implement immediate, practical solutions

Team Coordination & Culture

Act as the on-the-floor leader setting pace, tone, and operational discipline

Support and coach front‑of‑house team members in real time

Reinforce a culture of accountability, ownership, and service excellence

Partner with leadership on staffing, scheduling, and performance feedback loops

Attribute

You are a

High‑Touch Hospitality Professional . You are warm, charismatic, and instinctively elevate every interaction, viewing client experience as a competitive advantage.

You are a

Standards‑Driven & Detail‑Obsessed . You pride yourself on operational precision, systematic organization, and ensuring every client journey is flawless.

You are a

Proactive Owner . You take full accountability, approach challenges with creative solutions, and thrive in a structured, performance‑driven environment.

You are a

Mission‑Aligned . You is motivated by our goal to modernize the industry and combine old‑world craftsmanship with a contemporary, ethical approach.

You are a skilled communicator.

You are thoughtful, anticipating the needs of your team and clients.

What Excellence Looks Like in This Role

2–5+ years in premium customer experience or studio/retail leadership

Proven ability to manage flow, people, and service quality simultaneously

Strong communicator with high emotional intelligence and presence

Obsessed with detail, consistency, and execution

Comfortable operating in fast-moving, high‑expectation environments

Motivated by growth, ownership, and building something larger than a single location

Why alts
1. Real Ownership of Experience
You are not a “front desk” leader, you are the architect of the studio experience.

2. High‑Growth, High‑Visibility Brand
alts is a rapidly expanding, self‑funded company redefining what modern tailoring and client service looks like across New York and beyond.

This role is a launchpad into Studio Operations leadership, with a clear path into senior operational and multi‑site management roles for top performers.

4. Standards‑Driven Culture
We believe excellence is a daily practice. Our teams operate with clarity, accountability, and pride in execution, not ambiguity.

What Success Looks Like

A studio that runs with calm precision even during peak volume

Clients who consistently describe the experience as seamless, elevated, and personal

Strong alignment between front‑of‑house and tailoring operations

Zero breakdown in ticketing, flow, or client communication

A team that operates with clarity, structure, and pride

#J-18808-Ljbffr