Customer Education Specialist

Customer Education Specialist
St George, Utah, United States

About this position
Zion HealthShare is a nonprofit medical cost‑sharing program that provides an organized structure for members to contribute toward each other's medical costs. We offer individuals and organizations across the country an affordable alternative to insurance, aiming to be America’s leading HealthShare and to meet our members’ needs on a personal level by following our core values: simplicity, compassion, transparency and community.

About the role
We are seeking a passionate and service‑oriented Education Specialist to join our Member Support team. This role is responsible for delivering exceptional customer service while educating new and existing members about Zion HealthShare’s programs, processes and values. The ideal candidate will be an engaging communicator who thrives in both one‑on‑one conversations and group presentations.

What you’ll do

Provide clear, compassionate and accurate information to members via phone, email, chat and live presentations.

Conduct onboarding calls with new members to ensure understanding of memberships, guidelines and processes.

Host live educational webinars and in‑person presentations to inform and engage members.

Respond to member inquiries with professionalism and empathy, resolving concerns and escalating when necessary.

Assist in developing educational materials and resources to support member understanding.

Track and report on member feedback and engagement to help improve the member experience.

Qualifications

2+ years of experience in customer service, education or a related field.

Excellent verbal and written communication skills.

Comfortable speaking to individuals and groups in both virtual and live settings.

Strong organizational skills and attention to detail.

Ability to explain complex topics in a simple, relatable way.

Passion for helping others.

Preferred Qualifications

Experience in the healthcare or health‑sharing industry.

Bilingual (Spanish/English) is a plus.

Familiarity with CRM systems and webinar platforms (e.g., Zoom, Microsoft Teams).

Benefits

13 paid holidays, including birthday and personal preference day, plus up to 2 weeks of paid time off.

Healthcare package including medical, dental, vision, HSA with company match and supplemental insurance such as life and short‑term disability.

401(k) plan with 4% company match.

Bi‑weekly paychecks, free snacks and regular lunches onsite.

Team‑building events and a supportive workplace culture.

Salary Information
$18.5 – $18.5 hourly wage (St George)

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