Operational Communications Manager

Job Title:

Operational Communications Manager

Location:

Austin, TX (Hybrid)

Compensation:

$110,000 – $140,000 + Potential 15% Bonus

Benefits:

Medical, Dental, Vision and 401k Match

Job Description
We are supporting a confidential search for an Operational Communications Manager within a large, multi-site organization operating in a fast-paced, service-driven environment. This role is responsible for coordinating communications during operational incidents, disruptions, and sensitive situations that require timely, accurate, and consistent messaging across internal and external stakeholders. The position plays a key role in ensuring communication alignment between multiple departments and leadership teams during time-sensitive events. This individual will act as a central point of coordination for issue-related communications and will support both planned and unplanned operational scenarios requiring structured messaging and escalation support.

Key Responsibilities

Coordinate communication efforts during operational incidents and sensitive situations

Draft and distribute messaging to internal and external stakeholders as needed

Partner with cross-functional teams to ensure alignment during active situations

Review incoming incident information to determine communication needs and escalation paths

Support communication workflows, approvals, and messaging consistency

Assist in maintaining templates, response guides, and communication protocols

Monitor emerging issues and identify potential reputational risks

Support leadership with updates, summaries, and situational communications

Participate in post-incident reviews and process improvement discussions

Help ensure clarity, accuracy, and consistency across all messaging channels

Candidate Profile

Bachelor’s degree preferred in Communications, Journalism, PR, or related field

5–8 years of experience in communications, public relations, corporate communications, or similar function

Experience handling time-sensitive or high-pressure communication scenarios

Strong writing, judgment, and stakeholder coordination skills

Ability to work across multiple teams and organizational levels

Experience in complex, multi-location or operational environments preferred

Additional Details

Potential 15% Bonus

Work Arrangement: Hybrid (Austin, TX area)

Hours: Standard business hours with occasional after-hours responsiveness required

Relocation: Open

Interview Process

Initial leadership conversation

Cross-functional interviews

Final panel discussions

Offer stage

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