Inside Sales Operations Manager

Inside Sales Operations Manager
We are seeking an experienced Call Center Operations Manager to join our growing sales team. This role will manage all call center operations within our inside sales department, including quality assurance. If you are results-driven, well-organized, detail-oriented, and enjoy leading a team, this position will be a great fit for you.

What You'll Do

Demonstrate leadership skills and act as a mentor to the team

Develop strategies to improve sales appointment scheduling

Ensure that the Inside Sales Call Center team is always in compliance with policies and guidelines

Monitor the performance of call center representatives and report data such as:

Time and attendance

Daily production

Total overall results

Build and maintain positive work relationships with team members

Train and develop team members for success

Coach employees as needed for improvement and growth as well as for compliance and quotas

Schedule and conduct new hire training, continuing training, and retraining sessions as needed

Research and be knowledgeable of key industry trends, tools, and processes to improve department efficiency as well as to stay aware of competitor offerings and prices

Collaborate with Sales Managers to establish goals and to develop tools and processes

Monitor calls with the help of the Quality Assurance Team to ensure compliance and quality

Resolve escalated customer complaints and grievances

Other duties as assigned

What You'll Bring to the Table

3+ years of Call center management experience

Prior sales experience

Strong interpersonal and organizational skills

Effective leadership and coaching skills with proven ability to develop sales teams

Strong verbal and written communication skills

Excellent negotiation skills

Understanding of Microsoft applications and programs

Ability to meet strict deadlines and quotas

Total Rewards and Growth

A role to kickstart your career in a growing company and professional industry

A great team environment with opportunities to volunteer in the community!

An uncapped opportunity to increase your income

Partial company-paid medical & dental for you and your family!

100% company-paid life, short-term and long-term disability benefits.

401(k) Safe Harbor plan with up to a 4% company match

Health Savings Accounts and/or Flexible Spending Accounts supported with company contributions.

Generous discretionary paid time off package with immediate eligibility.

Where You'll Work
Peachtree Corners, GA

Hybrid

Payentry is an EEO Employer - M/F/Disability/Protected Veteran Status

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