Client Relationship Manager - Health (Remote)

Responsibilities

Manage day‑to‑day client relationships, support issue resolution, align on goals, and deliver product enhancements.

Lead Client Business Reviews with Sales, highlight return on investment, document action items, and outline future strategies.

Conduct periodic Workflow Assessments, including planning sessions, user shadowing, recommendations, documentation, and leadership presentations.

Guide clients as they transition from implementation to ongoing account management.

Partner with Support, Product, and Development to resolve service tickets and ensure a smooth client experience.

Promote use of the Customer Community for support cases, product updates, knowledge resources, and training.

Collaborate with Customer Success to address product issues and performance concerns.

Support contract renewals and contribute to revenue retention and attrition‑avoidance strategies.

Identify cross‑sell, upsell, and expansion opportunities with the Regional Sales Director.

Monitor product usage to ensure expected return on investment and alignment with client goals.

Provide best‑practice recommendations and configuration guidance to improve client outcomes.

Gather and support NPS survey participation and use feedback to inform improvements.

Maintain client documentation and account insights in Salesforce.

Meet all performance metrics and KPIs for assigned accounts.

Qualifications

Healthcare Claims experience is highly beneficial

Bachelor's degree or equivalent experience

4+ years experience in the healthcare IT industry

Provider‑based background recommended

Proficient in Salesforce

Conceptual understanding and some use of GenAI, CoPilot, or GPT functionality

Understanding of the Healthcare Revenue Cycle

Team player, able to collaborate across groups and learn from others – specifically sales, marketing, product, support and implementation

Flexible in working with changing needs of organizations

High degree of polish appropriate for meeting with clients

Travel up to 30% required

Benefits

Great compensation package and bonus plan

Core benefits including medical, dental, vision, and matching 401K

Flexible work environment, ability to work remote

Flexible time off including volunteer time off, vacation, sick and 12‑paid holidays

Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job‑related skills, experience, and education. You will also be eligible for a variable pay opportunity.

Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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