Director, Information Tech - Retail

Job Overview
The Director Information Technology Retail Applications leads efforts in the long-term design, implementation, and operational support of IT Products and Services withing the retail function. This leadership position will lead the creation of the 1–3-year technology framework and provide technical leadership in support of UNFI’s Retail initiatives with the focus on the design of the systems and services that integrate into the business strategy.

Job Responsibilities
Core Responsibilities

Leads team to implement product/solution operational, tactical, and strategic planning in support of the business plan, monitors plan progress, reports variances and makes agreed-upon adjustments within our retail stores

Develops departmental technology multi-year roadmaps and strategies for their corresponding solutions, products and services in collaboration with internal IT teams and the business stakeholders

Collaborate with the assigned business area stakeholders or internal IT teams to determine technical feasibility of proposed changes for their assigned IT technical area, products, services, ensuring proper communication and alignment of capabilities with both our Business & external partners

Responsible for the organizational design of department which is aligned to organizational strategy, executing planned department goals, and the talent planning that supports strategy/goal execution

Accountable for the performance results of multiple applications/products as assigned and overall user experience

Responsible for product management from initiation through run state.

Actively identifies and establishes metrics used to measure stability and consumption of the applications/products

Business Partnership & Vendor Management

Establishes and maintains strong working relations and partnerships with UNFI business teams, IT vendors and peers while addressing critical issues and opportunities to achieve organizational goals and objectives

Actively engages in understanding business satisfaction levels to proactively solve chronic problems and assign team to resolve and respond to business requests and needs.

Manages appropriate IT vendor relationship(s), understanding their products and services and aligning them with internal needs

Effectively manages the utilization of external services (e.g., product or platform vendors, service providers, contractors, consultants, outsourced functions)

Ensures appropriate IT vendor contracts are in place for corresponding products and services

Creates RFIs, RFPs, SLAs, SOWs and processes invoices in alignment with our UNFI and IT best practices

Team Leadership and Management

Coach and mentor managers on their assigned efforts and team responsibilities.

Ensures activities have proper coordination and collaboration when crossing multiple teams across IT, UNFI business areas or external IT vendors/partners

Participate as a strategy partner in the IT strategic planning processes defines roadmaps for their corresponding IT products and services often providing a more senior perspective and sharing across other IT teams

Provides leadership to IT teams through effective goal setting, performance management, recognition, associate engagement and ongoing team communication

Performs other duties as assigned.

Job Requirements
Education/ Certifications

Bachelor’s degree in management information systems, computer science, or related discipline is required or combination of education and experience

Experience

8-12 years of relevant IT and leadership experience

5+ years of relevant Information Technology, modern integration and architecture experience is required

5+ years of experience within a retail environment and working withing a product team structure

Knowledge/Skills/ Abilities

Excellent written and verbal communication skills, strong customer focus and demonstrated ability to work in geographically dispersed teams

Ability to manage concurrent efforts with competing priorities while ensuring timelines and budgets are met

Ability to create process and process design where none or little exists

Ability to create strategic landscape that delivers against IT goals

Ability to build strong teams across dispersed work locations, including mentoring and providing developmental goals for internal employees and external IT partners

Track record of being a change agent, one who can drive new and commercial thinking across the organization and the behaviors supporting such, while engaging in a collaborative, inclusive leadership style

Good judgment is required for this position as there may be times when direct supervision may not be immediately available.

Work Environment
Hybrid Role: This position follows a hybrid schedule working in office 2 days per week. The acceptable split between onsite and remote work is determined by the manager. Hybrid associates may choose to work from an office on a more frequent basis than required.

Compensation
UNFI anticipates paying the above-referenced pay rate (or within the above-referenced pay range) for this position. Actual Pay, where applicable, will depend on a number of factors, including, but not limited to, education, experience, training, and any requirements under applicable collective bargaining agreements. UNFI is committed to transparency in pay in compliance with applicable state and local laws.

Benefits
For Washington positions (or positions that may be performed remotely from Washington), https://www.unfi.com/jobs-more-info-wa.html for Washington-specific paid time off details.

Candidates hired into this position will also be eligible to participate in the following benefits programs: Paid Time Off; Sick Time; paid holidays and parental leave; 401K Program; medical, dental, vision, life, and accidental death/dismemberment insurance; short-term and long-term disability insurance program, Flexible Spending Account and/or Health Savings Account, subject to meeting the eligibility requirements and the terms and conditions of these programs, and subject to any requirements under applicable collective bargaining agreements.

UNFI’s compensation, benefits, and paid time off policies are subject to change in the Company’s sole discretion, consistent with applicable law. This job posting should not be construed as an offer of employment with certain terms, nor should it be construed as a guaranteed minimum.

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. All qualified applicants will receive equal consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or other protected ground. Accommodation is available upon request for candidates taking part in all aspects of the job selection process. - M/F/Veteran/Disability. VEVRAA Federal Contractor.

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