Creative Product Owner

TRANZACT is a leading direct‑to‑consumer insurance services business, specializing in the distribution of Medicare Advantage, Medicare Supplement and Life & Supplemental insurance policies. Our focus is on leveraging our highly skilled team of over 3,000 professionals to deliver innovative solutions for our insurance carrier partners and provide consumers with a best‑in‑class experience.

We need a Creative Product Owner who owns end‑to‑end delivery accountability for all creative assets, who operates with the same rigor as our Domain Product Owners, and enables our creative leaders to focus on producing best‑in‑class content and design.

Responsibilities

Sprint Planning & Prioritization: Propose sprint priorities to the VP of Concrete; facilitate intake from Smartsheet to Jira; ensure alignment between stakeholder requests and team capacity

SCRUM Execution: Lead daily standups, retrospectives, and planning ceremonies; maintain Jira hygiene (ticket updates, dates, requirements, status tracking)

Stakeholder Management: Serve as primary point of contact for asset requestors; manage expectations, create and communicate timelines, coordinate reviews

Efficiency & Automation: Identify opportunities to leverage technology, AI, and process improvements to increase team velocity and output quality; partner with Marketing Ops/Tech teams to implement solutions

Team Performance: Track and improve efficiency metrics (cycle time, throughput, quality/rework rates); ensure Directors of Design and Content have protected time for craft development and team mentorship; report on and optimize Time & Cost Per Creative metrics

Cross‑functional Delivery: Drive and own collaboration between Concrete and Marketing/MPS teams; lead WebDev‑Concrete handoff meetings; accountable for successful delivery of Concrete assets in cross‑team initiatives

Qualifications

Marketing & Creative Fluency: 4‑5+ years experience in marketing, creative agencies, content marketing, or paid media; can "speak the language" of designers, writers, and marketers

Operations Mindset: Comfortable with the day‑to‑day foundational work—Jira administration, status updates, meeting facilitation, documentation—and sees this work as essential to team success

Confident Leadership: Can lead and guide experienced creative professionals and earn their respect through competence, organization, and follow‑through

Systems Thinker: Naturally identifies inefficiencies; proactively proposes process improvements and technology solutions; understands how workflows connect across teams

Highly Organized: Manages complexity with ease; tracks dozens of assets across multiple stages; nothing falls through the cracks

Collaborative, Not Controlling: Facilitates decisions rather than dictating them; builds trust with creative leaders by making their jobs easier

TRANZACT is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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