Search Relevance Product Manager (eCommerce)

Career Area: Technology, Digital and Data

Job Description
When you join Caterpillar, you become part of a global team that cares not only about the work we do, but also about each other. We are makers, problem solvers, and future world builders creating stronger, more sustainable communities. We make progress and innovation happen with our customers, across the places we work and live, building a better world for everyone.

Role Summary
Search Relevance Product Manager – you will own how search understands intent and ranks products, ensuring customers see the right items quickly. This cross‑functional role sits at the core of the search experience and directly impacts customer satisfaction, findability and conversion.

What You Will Do

Own search relevance strategy, including ranking signals and query understanding

Define and evolve ranking policies (availability, price, popularity, fitment, recency)

Lead improvements in query handling (synonyms, typo correction, rewriting)

Run a zero‑results reduction program with effective fallback strategies

Establish quality gates (offline evaluation plus A/B testing) for all releases

Design and evaluate experiments that drive measurable improvements

Build and maintain a gold‑standard evaluation dataset (truth set)

Prioritize and deliver a relevance roadmap across key query types

Work closely with Engineering and Data Science to define features, signals, and criteria

What You Will Have

Business Analysis: Know how to identify business needs and recommend solutions that deliver value.

Decision Making and Critical Thinking: Analyze situations and reach productive decisions.

Software Change Request Management: Manage change requests from customers and stakeholders.

Software Engineering: Deliver new or enhanced software products.

Software Product Business Knowledge: Manage product vision, install base, current uses and future plans.

User Acceptance Testing (UAT): Design, implement and evaluate acceptance tests for end users.

Consideration for top candidates

Experience with search platforms (Elasticsearch, Solr, vector or hybrid search)

Experience with LLM‑powered search, semantic search or retrieval‑augmented generation

Experience with eCommerce search behavior (part number, fitment, attribute‑driven queries)

Digital product management, user experience, user research, digital strategy or related function

Experience managing projects using Product Management or Agile tools such as Aha, Product Board, Azure DevOps

Human‑centered design, lean innovation or design thinking methodologies

Product Owner certification (Certified Scrum Product Owner from Scrum Alliance)

Knowledge of SDLC and demonstration of SDLC usage in the project management process

Improved NDCG@10 and MRR (ranking quality)

Reduced zero‑results rate

Fewer manual fixes (boosts, one‑off rules) over time

5‑7 years of product management experience in search, recommendations or data‑driven products

Hands‑on experience designing and interpreting A/B tests and experiments

Strong understanding of ranking, relevance or information retrieval concepts

Ability to define and use metrics and evaluation frameworks (NDCG, MRR, CTR)

Experience working closely with Data Science or ML teams

Proven ability to lead complex, cross‑functional initiatives

Strong analytical thinking and communication skills

Success in this role looks like

Increased search‑to‑cart conversion and engagement

Lower search abandonment rates

What You Will Get
Working with a Fortune 100 leader, you can build a global career, gain exposure to emerging technologies, and thrive in an inclusive environment that prioritizes impact and personal growth.

About Caterpillar
Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off‑highway diesel and natural gas engines, industrial gas turbines, and diesel‑electric locomotives. For nearly 100 years we have helped customers build a better and more sustainable world and are committed to contributing to a reduced‑carbon future.

Summary Pay Range: $128,470.00 - $208,770.00

Compensation and benefits offered may vary depending on individualized factors, job level, market location, knowledge, skills, performance and experience. Salary is only one component of total compensation at Caterpillar.

Benefits

Medical, dental, and vision benefits*

Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

401(k) savings plans*

Health Savings Account (HSA)*

Flexible Spending Accounts (FSAs)*

Health Lifestyle Programs*

Employee Assistance Program*

Voluntary Benefits and Employee Discounts*

Career Development*

Incentive bonus*

Disability benefits

Life Insurance

Parental leave

Adoption benefits

Tuition Reimbursement

* These benefits also apply to part‑time employees.

Visa Sponsorship is not available for this position.

Posting Dates: June 21, 2026 - June 28, 2026

Caterpillar is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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