Member Success Specialist

To support the growth of Care Operations, the full-time Member Success Specialist will act as a subject matter expert on the member journey, ensuring seamless client launches and operational excellence while working remotely.
Key responsibilities

Drive systems change by identifying and resolving friction points in the patient journey
Act as the primary point of contact for member-related operational questions during client onboarding and implementation
Collaborate cross-functionally to adjust workflows and resolve technical hurdles impacting the member experience

Required qualifications

Equivalent experience to an IC3 level within the current team
High proficiency with the Care App and internal tools relevant to the member experience
Proven ability to lead high-stakes external meetings and communicate operational processes effectively
Experience in testing workflows and managing product/engineering dependencies
Comfort with data analysis to build client-ready efficacy reports under tight deadlines