Circulation Manager

Position Summary

The Circulation Manager works collaboratively with the Assistant Branch Manager to manage a designated branch’s day‑to‑day operations. The role serves as liaison between branch staff, BPL departments, and administrators to provide quality library services to the entire community.
This is a full‑time, union, non‑exempt position open to all full‑time clerical employees. The hiring salary is $46,519.20 and the incumbent salary is $53,489.80. The position closes on July 6, 2026.
Responsibilities

Work collaboratively with the Assistant Branch Manager; joint supervision of branch staff, volunteers, and activities
Provide staff training, supervision, and evaluation
Work with Branch Manager, Assistant Branch Manager, TTS & HR to resolve staffing concerns including progressive discipline issues
Resolve or refer customer complaints to appropriate supervisors/departments
Report potentially unsafe conditions and submit Incident Reports
Develop and maintain branch budgets
Coordinate staff schedules and assignments
Approve staff time sheets; monitor time and leave balances
Assist with collections maintenance and circulation desk duties
Interpret and communicate BPL policy to branch staff
Provide excellent customer service
Participate in system‑wide committee work, projects and initiatives; attend community functions
Perform other duties as assigned
Qualifications

High school diploma or equivalent required
A minimum of 2–3 years related clerical experience
Knowledge of Microsoft Office, internet applications and Sierra
Ability to coordinate, organize and prioritize work efficiently
Familiarity with BPL policies & procedures
Excellent interpersonal & communication skills (oral & written)
Demonstrated customer service experience
Ability to train, supervise and motivate staff
Experience working in a diverse environment
Demonstrated problem‑solving and decision‑making skills
Model proper team behavior in all areas; help establish a positive team climate
Required to work evenings and weekends
Brooklyn Public Library is an equal opportunity employer.

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