Experience Guide (Front Desk Associate)

Benefits

An environment where diversity is celebrated

A positive, empathetic, and supportive team and company

Team member discounts

Aesthetically inspiring work environment

Career growth opportunities

Competitive compensation + generous commissions

Schedule / Expected Work Hours

Ability to work flexible hours, including evenings, weekends, holidays

Job Summary
The Experience Guide is responsible for the guest experience, selling enhancements and memberships, maintaining the reception area, and ensuring the seamless daily operations of the boutique. This includes but is not limited to greeting and assisting guests regarding services and products, booking appointments, promoting memberships, customizing the guest’s massage, and handling payment for services performed. This is not just a front desk position, it is a sales position. In order to be considered for this position you must have sales experience and experience meeting sales goals.

Responsibilities

Provide top‑level service for guests and team members.

Warmly greet and check in guests.

Meeting and surpassing sales goals.

Must meet a 14% conversion sales goal on a weekly basis.

Actively drive enhancement, membership, and gift card sales by passionately educating guests about our services, memberships, and retail offerings.

Accurately and effectively book, edit, and cancel massage appointments.

Open/close the boutique each day according to standard operating procedures.

Resolve guest issues.

Ensure guest areas are maintained to standard.

Maintain a positive attitude and contribute toward a healthy & happy workplace.

Collaborate with the leadership team to ensure best practices and foster innovation.

Qualifications

Sales and service‑related experience preferred.

Membership based sales experience.

Must be able to meet sales goals.

Ability to be efficient and detail‑oriented in a fast‑paced environment.

Must have enthusiasm and possess excellent guest service skills.

Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW

Enjoy working with people and possess a friendly and outgoing personality.

Possesses problem‑solving and troubleshooting skills.

Must be a team player.

#J-18808-Ljbffr