Operation Manager

Position Summary
The Operations Manager is responsible for overseeing all aspects of daily delivery operations, including safety, driver performance, dispatch execution, staffing, and operational metrics. This individual will work closely with company leadership and Amazon station personnel to ensure routes are executed safely, efficiently, and in compliance with all company and Amazon standards.

Key Responsibilities

Lead and manage daily delivery operations for multiple delivery routes

Supervise dispatch activities and ensure successful route execution

Recruit, train, coach, and develop Delivery Associates and support staff

Conduct performance reviews, coaching sessions, and corrective actions when necessary

Foster a positive workplace culture focused on safety, accountability, and employee engagement

Monitor key performance indicators including safety metrics, on-time delivery performance, customer feedback, attendance, and route completion

Analyze operational data and implement process improvements to increase efficiency and reduce costs

Partner with Amazon station leadership to address operational challenges and maintain compliance

Investigate incidents, accidents, and customer escalations while ensuring proper documentation and follow-up

Assist with workforce planning, scheduling, and labor management

Conduct daily operational meetings, safety briefings, and shift handoffs

Ensure compliance with DOT regulations, company policies, and Amazon delivery standards

Serve as a leader during peak operations, severe weather events, and other high‑pressure situations

Required Qualifications

Must be at least 21 years of age

High school diploma or equivalent

Minimum of 2+ years of leadership experience in logistics, transportation, operations, warehouse management, or related fields

Strong leadership, communication, and conflict resolution skills

Excellent organizational and problem‑solving abilities

Proficiency with Microsoft Excel, Google Workspace, and operational reporting tools

Ability to work weekends and flexible schedules as business needs require

Valid driver’s license and acceptable driving record

Preferred Qualifications

Bachelor’s degree in Business, Logistics, Supply Chain, Operations Management, or related field

Previous Amazon DSP, transportation, or last‑mile delivery experience

Experience with performance management and employee development

Knowledge of Amazon delivery performance metrics and station operations

Experience managing 50+ employees in a fast‑paced environment

Pay
$50,000.00 - $53,000.00 per year

Benefits

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

R3D1 Logistics LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.

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