WHAT YOU DO AT AMD CHANGES EVERYTHING
At AMD, our mission is to build great products that accelerate next‑generation computing experiences—from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you’ll discover the real differentiator is our culture. We push the limits of innovation to solve the world’s most important challenges—striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond.
Together, we advance your career.
THE ROLE
We are looking for an adaptive Audio‑Visual Operations Engineer to join our team. This role involves supporting a global user‑facing technology footprint and ensuring operational excellence for the service offering. The selected candidate will serve as a subject‑matter expert in audio‑visual/collaboration services, engage in video event support when required, and undertake targeted project work to ensure ongoing support for larger initiatives.
THE PERSON
The ideal candidate will have experience in audio‑visual centric operations, service delivery, Cisco/Polycom fleet operations and excellent communication abilities, particularly with C‑Level executives. The person will thrive in a fast‑paced environment and have a strong bias toward enabling customer success through service delivery, delivering projects on time and collaborating effectively with teams.
KEY RESPONSIBILITIES
Ensure global video fleet is at peak operational health through monitoring and maintenance.
Troubleshoot and resolve video‑conferencing and event service incidents, including RMAs, hardware and software issues.
Manage cloud video interoperability partners (e.g., Pexip, Cisco, Synergy Sky) to meet KPIs for service success.
Utilize AI tools to create dashboards and report on success metrics and KPIs.
Use ServiceNow for incident tracking, service tickets and change requests.
Report Exec and P1/P2 AV issues during daily Operations meetings.
Operate, maintain and upgrade video‑conferencing equipment, test environment and infrastructure.
Serve as a point of escalation for engineering incidents.
Maintain accurate inventories of service‑related products.
Plan yearly refresh and upgrade work with teams according to depreciation schedules and site expansion activities.
Maintain conversion request list, create utilization heat maps and review quarterly with VP for approval.
Build global video fleet standards: define deployment offerings, next‑generation fleet adaptations and maintain partner relationships.
Evaluate new technologies and make recommendations with an AMD‑on‑AMD mindset.
Collaborate cross‑functionally to ensure successful delivery of projects and services.
Assist in project‑related tasks and deliverables to bring solutions to completion.
Provide feedback to senior management/C‑suite on projects and process improvements.
Identify incident trends; recommend and implement solutions to reduce volume.
Manage vendor relationships in support of project and service deliverables.
Leverage AI to increase efficiency and build adaptive solutions.
Collaborate with operations and support teams to streamline processes, improve efficiency and enhance overall user experience.
Build rapport of innovation within organization and across functions.
Seek out customer feedback for road‑maps.
Foster a team culture that promotes knowledge sharing, excellence and collaboration.
PREFERRED EXPERIENCE
Operational focus in a fast‑paced, best‑in‑class technology support function.
Extensive project management experience with a focus on delivery.
Strong presentation skills.
Experience with AI technologies and applications for enablement and reporting.
Experience with vendors and platforms: Cisco/Polycom video endpoints, Webex Control Hub/Poly Lens, Zoom, Vyopta, Thousand Eyes, Splunk, Crestron, Extron, QSC control systems, Biamp, Shure, Sony, Samsung, Megapixel, NovaStar, etc.
Experience with video support and engineering efforts.
Experience with process management, implementation and development.
Experience in dashboarding and data metrology.
Experience with programming languages such as Python, C/C++, SIMPL, Lua and others a plus.
Proven experience in C‑Level interactions.
ACADEMIC CREDENTIALS
Bachelor’s/Master’s degree in Computer Science or related field strongly preferred.
OTHER INFORMATION
This role is not eligible for visa sponsorship.
Benefits offered are described: AMD benefits at a glance.
Equal Opportunity Employer Statement
AMD does not accept unsolicited resumes from headhunters, recruitment agencies or fee‑based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third‑party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.
AMD may use Artificial Intelligence to help screen, assess or select applicants for this position. AMD’s “Responsible AI Policy” is available here.
This posting is for an existing vacancy.
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En Español:
En AMD, nuestra misión es construir grandes productos que aceleren las experiencias informáticas de la próxima generación, desde IA y centros de datos, hasta PCs, juegos y sistemas integrados. Basados en una cultura de innovación y colaboración, creemos que el verdadero progreso proviene de ideas audaces, ingenio humano y una pasión compartida por crear algo extraordinario. Cuando te unas a AMD, descubrirás que el auténtico diferenciador es nuestra cultura. Empujamos los límites de la innovación para resolver los desafíos más importantes del mundo que buscan la excelencia en la ejecución, al mismo tiempo que formamos el futuro de las operaciones de IA y más allá. Juntos, avanzamos en nuestra carrera. ROLE Buscamos un equipo de expertos en Operaciones Audiovisual y Audiovisual que se unan a nuestro equipo. Este proyecto de ingeniería de Cisco involucra a un gran número de usuarios que participen en una amplia gama de iniciativas de apoyo a la tecnología y la comunicación, especialmente cuando sea un proyecto de apoyo ejecutivo. La persona prosperará en un entorno de ritmo rápido y tendrá un fuerte sesgo hacia permitir el éxito de los clientes a través de la prestación de servicios, la entrega de proyectos a tiempo y la colaboración efectiva con los equipos. RESPUESTACIONES CLAVE Asegurar que la flota de vídeo global esté en la máxima salud operativa a través del monitoreo y el mantenimiento. Resolver problemas y resolver incidentes de videoconferencia y servicio de eventos, incluidos RMA, problemas de hardware y software. Gestionar socios de interoperabilidad de vídeo en la nube (por ejemplo, Pexip, Cisco, Synergy Sky) para cumplir con los KPI para el éxito del servicio. Utilice herramientas de IA para crear paneles de control y informar sobre métricas de éxito y KPIs. Utilizar ServiceNow para el seguimiento de incidentes, boletos de servicio y solicitudes de cambio. Informar a los clientes sobre Exec y P1/Pide AV durante las reuniones rápidas. Procurar, mantener y mejorar la eficiencia de los procesos de gestión de equipos de trabajo y la infraestructura de trabajo. Servir a los equipos de desarrollo de proyectos y desarrollar mejores soluciones para mejorar la calidad de trabajo, mejorar la eficacia de las relaciones entre los clientes, mejorar las necesidades de los sistemas de atención a nivel mundial y la gestión de servicios. AMD y sus filiales son empleadores de igualdad de oportunidades, inclusivos y considerarán a todos los solicitantes sin importar la edad, ascendencia, color, estado civil, condición médica, discapacidad mental o física, origen nacional, raza, religión, afiliación política y/o de terceros, sexo, embarazo, orientación sexual, identidad de género, estatus militar o veterano, o cualquier otra característica protegida por la ley. Alentamos las solicitudes de todos los candidatos calificados y acomodaremos las necesidades de los candidatos en virtud de las respectivas leyes durante todas las etapas del proceso de reclutamiento y selección. AMD puede utilizar la Inteligencia Artificial para ayudar a seleccionar, evaluar o seleccionar candidatos para este puesto.