Function: Client Delivery & Strategic Growth
Role Overview
Brillio is seeking a high-performing Engagement Manager to lead strategic client engagements within the Banking – Financial Services industry . This role is responsible for end-to-end delivery, client relationship management, and value realization , ensuring alignment between business objectives and technology execution.
The ideal candidate brings a consultative mindset , strong industry awareness , and the ability to drive outcomes through structured execution, collaboration, and innovation . This is a leadership role requiring energy, organization, and ownership to manage complex engagements and deliver measurable impact.
Key Responsibilities
1. Client Partnership & Value Delivery
- Serve as the primary point of accountability for engagement success and client satisfaction
- Build and maintain trusted relationships with client stakeholders across business and technology teams
- Translate client needs into clear execution plans and measurable outcomes
- Lead governance forums , including executive reviews and steering committees
2. Delivery Excellence
- Manage delivery of programs, managed services, and transformation initiatives
- Ensure predictable execution through strong planning, tracking, and governance
- Own SLA/KPI performance , financial outcomes (revenue, margin), and overall delivery health
- Proactively manage risks, issues, and escalations
3. Consultative Problem Solving
- Engage with clients to understand challenges, define problems, and shape solutions
- Bring a structured, hypothesis-driven approach to problem solving
- Collaborate with internal teams to deliver solutions across data, digital, and AI capabilities
- Provide industry-informed perspectives to guide decision‑making
4. Growth & Account Development
- Identify opportunities to expand existing engagements and deepen client partnerships
- Partner with sales and solution teams to develop proposals and support deal execution
- Contribute to pipeline growth through proactive engagement and value-driven conversations
- Support positioning of Brillio as a strategic partner
- Lead cross‑functional teams across delivery, engineering, and consulting
- Foster a culture of accountability, collaboration, and continuous improvement
- Ensure effective resource planning, onboarding, and team performance
- Mentor team members and support capability development
Required Qualifications
- 10–15+ years of experience in consulting, IT services, or digital transformation roles
- Experience managing client engagements and delivery teams
- Exposure to the Banking – Financial Services industry (Capital Markets, Fintech, Payments)
- Strong program management and stakeholder management capabilities
Preferred Experience
- Experience with enterprise platforms such as
- Snowflake, Databricks
- Familiarity with data, analytics, and AI-driven initiatives
- Experience working in regulated environments
- Financial acumen including budget and margin management
Core Competencies
- Consultative Mindset: Frames problems, challenges assumptions, and co-creates solutions
- Energy & Drive: Demonstrates ownership, urgency, and a bias for action
- Organization & Discipline: Strong planning, prioritization, and execution rigor
- Communication & Influence: Engages effectively with stakeholders at all levels
- Collaboration: Works seamlessly across teams and functions
- Adaptability: Navigates ambiguity and drives clarity
- Client satisfaction (CSAT/NPS)
- Delivery performance (SLA/KPI adherence, on‑time/on‑budget delivery)
- Financial performance (revenue, margin, cost efficiency)
- Team health (engagement, retention, capability development)