Customer Solution Specialist (CSS) - Hybrid Schedule Eligible

Job Category:

Commercial

Requisition Number:

CUSTO001750

Full-Time

Locations
Showing 1 location

We’ve been leading the Weiler way for four generations, creating value-enhancing solutions for cleaning, grinding, cutting, deburring and finishing. It’s not just what we do, but how we do it. If you have the passion and energy to spark success and are bold enough to see the possibilities, join us to help build our future, and we'll help build yours.

The ideal candidate will be located within a commutable distance to Cresco, PA.

Position summary:

The Customer Solution Specialist provides customers with a hassle-free experience related to orders, inquiries, complaints, and other requests. The Customer Solution Specialist builds and maintains relationships with customers that strengthens our partnership with them. The Customer Solution Specialist helps drive team goals by meeting individual metrics, while actively supporting continuous improvement efforts.

Responsibilities

Handle all customer needs in a timely and professional manner. This includes, but is not limited to, entering orders, answering phones, responding to emails timely, requests for quotes, material return authorizations, issuing credits, expediting orders, and providing product information.

Enter all orders accurately and timely to achieve team goals.

Document customer interactions accurately and completely in CRM.

Build and maintain strong relationships with distributors.

Adhere to department work instructions and processes.

Maintain product and professional knowledge by attending trainings and by reviewing relevant materials.

Education and Experience
Education:

Experience:

Minimum of two years Customer Service experience

Skills

Excellent Verbal/Written Communication and Interpersonal Skills

Problem Solving and Logic Skills

Time management and organizational skills

Ability to work both independently and as a member of a team

Proficiency using Microsoft office products

Working Conditions and Physical Requirements
Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and other sedentary criteria are met.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Additionally, this job description reflects management’s assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.

Required Skills

Microsoft Word – Advanced

Microsoft Excel – Advanced

Microsoft Outlook – Intermediate

Detail Oriented – Advanced

Planning/Organizational – Intermediate

Teamwork – Intermediate

Problem Solving – Advanced

Communication – Verbal – Advanced

Preferred Skills

ERP System Knowledge – Some Knowledge

Behaviors

Team Player – Works well as a member of a group

Detail Oriented – Capable of carrying out a given task with all details necessary to get the task done well

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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