Director Client Solutions

Miller Zell Inc. Corp
Atlanta, GA 30336, USA

Description
POSITION SUMMARY:

The Director, Client Solutions, is responsible for developing innovative retail marketing solutions that support sales growth and client engagement. This position partners closely with Sales teams and internal departments to translate client objectives into creative retail concepts and strategic programs.

The role serves as a bridge between Business and Account Development, Design, Procurement, Project Management, Shared Services, and Finance teams to ensure ideas presented to clients are both strategically compelling, financially sound, and operationally executable. The Director, Client Solutions, will also be tasked with scoping and drafting onboarding and implementation goals for won projects.

ESSENTIAL JOB FUNCTIONS

Client Strategy and Business Development

Partner with Sales teams to identify opportunities within existing and prospective accounts

Support revenue growth through the development of innovative retail concepts and solutions

Participate in client meetings to present concepts, capabilities, and strategic recommendations

Assist in developing proposals, presentations, and concept decks for client opportunities

Concept Development

Translate client objectives into retail concepts, including environments, displays, signage, fixtures, packaging support, and shopper marketing programs

Collaborate with design teams to guide creative development and ensure alignment with client goals

Assist in developing visual concepts, mockups, and presentation materials

Client Presentations

Build compelling sales decks and concept presentations

Present new ideas and programs to client stakeholders

Clearly communicate Miller Zell's capabilities and retail solutions

Cross-Functional Coordination

Serve as a liaison between Business and Account Development, Design, Procurement, Project Management, Shared Services, and Finance teams

Ensure proposed solutions are feasible from production, cost, and timeline perspectives

Assist in internal alignment during the early stages of program development

Retail Industry Expertise

Maintain knowledge of retail trends, shopper marketing strategies, and merchandising innovation

Understand materials, printing processes, fixtures, displays, and production capabilities

Provide internal insight on emerging retail trends and technologies

Client Onboarding

Responsible for managing the client onboarding process

Collaborate with cross-functional teams to coordinate an exceptional client onboarding experience

Scope and draft onboarding and implementation goals and priorities

Ensure MZ honors our commitment to clients, such as project objectives, timelines, and deliverables

Proactively and preemptively elevate issues to leadership

POSITION REQUIREMENTS / QUALIFICATIONS
Education:

Bachelor's Degree in Marketing, Design, Business, Retail Merchandising, Communications, or related field preferred.

Experience:

8–12 years’ experience in retail marketing, retail design, shopper marketing, or related industries

Experience working with retailers and CPG companies

Experience developing concepts for retail environments, displays, signage, fixtures, or in-store marketing programs

Familiarity with print production, displays, fixtures, and materials

Experience supporting sales teams and participating in client presentations

Preferred Experience:

Experience working with Fortune 500 retail clients

Familiarity with retail merchandising, store environments, and brand activations

Special Skills/Qualifications:

Ability to complete difficult and complex assignments while controlling and meeting challenging timelines

Strong project management skills with a strong ability to prioritize and organize

Flexible and adaptable to change

Ability to communicate with and build credibility and rapport with clients

Demonstrates analytical and strategic thinking

Ability to translate ideas into compelling visual presentations

Work collaboratively in a team environment with a positive and 'get it done' attitude

Ability to quickly learn and apply new concepts, processes, etc.

Proficiency in PowerPoint or other presentation development tools, Excel or other analytical tools, and Smartsheet or other project management tools

Continually seeks opportunities to improve skills and expand job-related knowledge

MENTAL AND EMOTIONAL REQUIREMENTS
The incumbent must manage stress appropriately; make decisions under pressure; handle multiple priorities, work alone or may be required to work in areas that are confined and/or crowded.

ENVIRONMENTAL CONDITIONS
The incumbent will never be exposed to toxins, chemicals, detergents, and extreme temperatures (30 degrees F - 115 degrees F), dust, fumes, moving mechanical parts, x-ray/electromagnetic energy, high pitched noises, Communicable diseases, or gases. The incumbent will spend approximately 90% of their time indoors.

PHYSICAL DEMANDS
SEDENTARY WORK: Lifting 20 lbs. maximum and occasionally lifting and/or carrying articles.

PHYSICAL REQUIREMENTS
Must be able to lift and/or push up to 30 pounds with mechanical assistance.

This position requires stooping, kneeling, bending, manual dexterity, repetitive hand and arm coordination, finger dexterity, vision acuity both far and near with depth perception. The incumbent will both sit and stand performing this job.

CONTACTS / INTERACTS WITH
Vendors, Clients, and Employees

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

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