Director, Commercial Insurance Agency Operations

About the Role
As Director, Commercial Insurance Agency Operations , you’re responsible for the performance of day-to-day operations for the company’s property and casualty division. You play a central role in shaping client service needs, employee development, and market engagement. This position is ideal for someone who seeks continuous improvement, works collaboratively, and understands non-sales operations at an insurance agency (service, marketing, and claims).

Duties & Responsibilities
You are keenly aware of the daily happenings within the service team, and at times dig right into the thick of important, critical issues. Key duties within your position include:

Team leadership, employee training, learning & development, and performance management

Client service delivery and account management workflows

Operational efficiencies, reporting, compliance, and technology utilization

Carrier and vendor development along with placement, submission, and renewal workflows

Skills & Experience

Minimum ten (10) years of commercial property and casualty insurance industry tenure; management experience is required

Strong knowledge of commercial property and casualty coverage and market dynamics

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