Audio Visual Operations/Program Executive

IM Solutions is a trusted provider of innovative technology solutions, specializing in advanced Audio Visual and Information Technology (AV/IT) systems since 2002. We are committed to delivering superior customer service and cost‑effective solutions to meet our clients' business technology needs. IM Solutions is located on the Space Coast of Florida just minutes from beautiful east coast beaches.

IM Solutions is searching for an Operations Manager responsible for overseeing and coordinating the AV/IT Installation, Engineering and Software Services departments with a focus on quality, profitability, safety, and customer satisfaction. This position has tremendous growth opportunity including incentives to business ownership based upon performance and leadership ability. The ideal Operations Manager will have strong leadership skills, a proven background in audio‑visual systems and construction, an entrepreneurial mindset and a commitment to upholding our company's core values.

Reports to:

CTO

Key Responsibilities

Provide executive leadership for the Installation, Engineering and Software Service Departments

Lead department managers in achieving Key Performance Indicator (KPI) success criteria.

Coordinate and prioritize projects, operational initiatives, and company resources to ensure optimal performance and efficient resource utilization

Build, develop and lead high‑performing teams of 15+ employees by fostering professional growth, accountability and training of employees

Serve as the primary point of contact for customers, cultivating strong relationships and ensuring exceptional customer satisfaction throughout the project lifecycle.

Drive continuous operational improvement by implementing and optimizing EOS processes, workflows, and performance metrics.

Required Qualifications

Strong organizational and leadership skills managing team of 15 or more people

10+ years experience in Audio Visual project management and construction methodology

Must have a strong understanding of Audio Visual and low voltage systems

Must have a strong understanding of IT networks and standards

Commitment to people management with dignity and respect

Entrepreneurial experience and/or spirit

Excellent written and verbal communication skills

Adaptability to technology advancements and changing project requirements

Proficiency in MIS tools such as ERP, BMS, CRM, and MS Office

Knowledge of best project management practices and problem‑solving abilities

Project Management Professional (PMP) or technical degree preferred

To Achieve Top-Level Success, You Will Need To:

Support, contribute, and comply with the company’s entrepreneurs operating system (EOS)

Align with the Core Values of IM Solutions

Work well under pressure and maintain the highest standards of integrity and teamsmanship

IM Solutions Core Values Alignment

Life-Long Learning – Personal commitment in learning inspires us to continually grow

Others Focused – Building strong relationships with team, customers and community

Positivity – Positive thinking will give us positive results

Solutionist – Passionate and reliable problem solving is in our DNA

Benefits

Flexible 9/80 work schedule with every other Friday off

Employee Incentive Plan based upon KPI performance

Health, Dental and Vision Insurance

Simple IRA with Company Match

Paid time off

Paid Holidays

Comprehensive training program

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