Retail Fashion Clothing Manager - Colney Hatch

As F&F Brand Team Manager, you will ideally have fashion experience including visual merchandising, customer service and team management skills. You will have an eye for detail, ensuring your department is upholding to the highest operational standards for our customers. You will be familiar with the fast‑paced environment of clothing retail and can deliver results under pressure.
As F&F Brand Team Manager, you will take a lead role in driving the F&F business forward in your store as well as for launching trade events and weekly sales. Additionally, you will lead a team of dedicated colleagues and manage day‑to‑day operations.
Responsibilities

Recruiting and training the best people for your team, ensuring they have the capability to deliver above and beyond in their role by developing their operational and leadership skills
Coach your team to be passionate and knowledgeable about the products in your store, building its brand and providing customers with the right range, quality and service to ensure they keep coming back
Lead your team in the driving of trade activity and use your expertise and knowledge to grow sales and maximise profit
The safety of your colleagues is your top priority, and you ensure your store is always trading legally by coaching the team to use all security tools available to provide a safer place to work
Manage colleague schedules on F&F ensuring the right people are in the right place accordance to our F&F operating model and trade plan, within agreed hours
Oversee the end‑to‑end F&F operation, managing the stock from backdoor to shopfloor
Managing and motivating the team deliver on key metrics to support the operation including RFID routines, availability, delivery schedules and stock routines
Making sure F&F is always clean, tidy and well‑presented and merchandised to the F&F principles and standards
You will be a brand ambassador - executing commercial strategies and maintaining store displays that consistently align with brand identity
Being the F&F expert and champion in store, delivering the practical actions to make improvements where necessary by conducting a daily floor walk outlining the tasks to be completed for the day by the team
Analysing product performance and sales data to refine visual merchandising strategies and optimise promotional initiatives ensuring profitability is maximised and sales targets are regularly reached, if not overachieved
Complete market research, analysing trends, competitor activity, and consumer behaviour (including social media and F&F online)
Have a commercial mind‑set, knowing your customers and local community, to advertise and regularly change lead‑ins to entice customers onto the F&F department and adapt product placement to respond effectively to changing market conditions
Curate visual impactful merchandising displays and a welcoming store atmosphere in line with the visual merchandising guidelines set out in your VM guide adapting your store layouts to reflect local customer profile
Building strong relationships with your team (including colleagues who work on F&F overnight), the wider store team and your home and clothing area manager, including providing feedback and sharing future opportunities
Team Leadership & Collaboration

You are a great communicator who will share knowledge, experience and best practices, you understand the importance of what you do and work collaboratively with your team to deliver results
You are natural and welcoming with customers, putting them at the heart of whatever you. You take the time to listen and understand others, building strong relationships with your colleagues and customers
You use your energy and resilience to keep momentum going when working in challenging environments. You own the decision making for the store, and can act quickly, making decisions based on what is right for customers and colleagues
You have energy and drive to deliver beyond expectation. You do the right thing whether everything is going well or times are tough, and know how to consistently be at your best, you inspire confidence in those around you
You are aware of what our competitors are doing, with a well‑developed commercial mindset and you are always looking for ways to build and deliver new initiatives to help improve our store for customers
You have attention to detail and a creative flair, drawing on experience to deliver impeccable visual merchandising standards, inspiring and coaching your team to develop their skills in these areas
You are highly organised and have great time management skills, with the ability to prioritise workload and delegate tasks accordingly
Critical Skills

Clothing experience preferred
Impeccable visual merchandising standards
Attention to detail and a creative flair
Well‑developed commercial mindset
Effective leadership with the ability to motivate others
Results driven and sales oriented

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