Account Manager - Commercial Lines

Join us at Towne Insurance! Your Career. Your Future. Your Towne. Towne Insurance is hiring a Commercial Lines Account Manager to join our Charlotte team. The Commercial Lines Account Manager is responsible for providing professional service to new and existing clients in a timely and accurate manner.

About The Role

Works closely with risk advisors and other Towne personnel on all aspects of client service, marketing, and renewal.

Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and Towne colleagues, resulting in a rate of account retention that meets or exceeds expectations.

Answers telephone calls from insured customers and enquires about endorsement requests, cancellations, remarkets/rewrites, claims, and other service inquiries.

Utilizes sales and customer service skills to listen effectively, build rapport, develop needs, provide solutions, and improve client policy retention.

Effectively utilizes selected third‑party systems for customer handling (e.g., carrier sites, Applied Epic).

Ensures that all endorsements, audits, cancellations, claims, finance agreements, certificates, and other customer requests are handled in an accurate and timely manner according to procedures.

Skills and Experience You’ll Need

Excellent oral and written communication skills.

Strong attention to detail, organization, and prioritization skills.

Computer skills (Word, Outlook, Excel).

Active P&C license or ability to obtain upon hire, and prior experience in the commercial lines insurance industry.

Bonus Points If You Have

3+ years of experience in commercial lines account management.

Experience with agency management systems, preferably Applied Epic.

What We Offer

Excellent growth and advancement opportunities

Competitive pay based on experience

Health, vision, dental, and Employee Assistance Program

Paid time off to include holidays, PTO, sick leave, and bereavement

Profit Sharing

Continuing education opportunities

401K & Employer Matching

Employee discounts

Identity theft protection

Tuition Reimbursement

Paid Training Opportunities

Paid Parental Leave

Wellness Plan

Volunteer Opportunities

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