Graphic Design / Customer Care

Lush Banners®*, a fast-growing custom trade show and display products eCommerce company is seeking creative & caring candidates to join our team. We pride ourselves on our innovative industry position, customer-oriented culture and growth focused, open & honest work environment.

We value our team members by can-do attitude, talents and contributions. The ideal candidate for this position has a passion for Graphic Design and take Customer Experiences very seriously. We’re still small enough that you’ll make a huge difference, and creative enough to keep you challenged!

Job Description
THE POSITION

This position is Long-term and Full time: We are looking for candidates in this position for 3+ years.

You will work in a fast paced office environment and communicate directly with customers daily.

Growth opportunities: You will work for a fast-growing eCommerce company with plenty of career advancement opportunities: Senior Designer, Supervisor, Manager even Partner.

JOB PERKS:

Job stability

Open & honest work environment

Competitive salary

Revenue sharing plan w/ monthly bonus

Medical, dental, and HSA benefits

Friendly managers who prefer not to micromanage

Friendly and engaging co-workers

Ongoing education and training

Good opportunities for growth

Fairly casual dress code

Quiet office location

PRIMARY RESPONSIBILITIES

Assist customers to create printing artwork as required (Comprehensive on job training will be provided).

Check Artwork file quality, correct defects and provide proof to customers.

Follow up sales leads and provide solutions.

Answer incoming phone calls, online chat, and email inquiries.

Timely packing and shipping packages as required.

Monitor turnaround, Resolve product or service problems in time. Identify and resolve customer satisfaction issues.

OTHER RESPONSIBILITIES

Seasonally assist marketing, warehouse or customer relationship tasks assigned.

Create templates, images, and videos. Help to update websites products listing and social media contents.

Periodically provide suggestions to improve products and service quality. Recommend potential products or services to management by analyzing customer needs.

Adhere to all company policies, procedures and business ethics codes. Establish and maintain effective team relationships.

Qualifications
EXPERIENCE REQUIREMENTS

Must have a positive, "can-do" attitude, eager to learn and grow.

Must be highly organized, strong multi-tasker and great attention to details.

Good Adobe Illustrator and Photoshop skills are required.

Can perform well under a multi-tasking and fast-paced office environment.

1-2 years customer service, sales and marketing, and/or customer retention experience is preferred.

Experience in marketing, video, multimedia, eCommerce, advertising agency, sign installation, printing shop or graphic design is a big plus.

Can speak Spanish, French or Chinese is a plus.

TYPICAL PHYSICAL DEMANDS

Ability to lift 50 or more pounds.

Flexibility to stand or lean over a waist-high table to inspect, install or pack packages.

Additional Information
* Lush Banners® is a registered trademark of Bevo Park Holdings, LLC

** Background check, aptitude, psychological, skills and drug test are mandatory during the hiring process.

Open Position: Graphic Designer / Customer Care

Job Type: Full time employee with full benefits

Work location: Richmond, Texas 77406, close to Katy & Sugar Land.

Typical Working hours: Weekdays, 9:00 a.m. - 5:30 p.m.

Pay: $36,000.00 - $55,000.00 per year

COVID-19 considerations: Safety rules for in person interviews; Free Vaccination; Safe distanced work stations; Company provides masks, gloves & sanitizers.

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