Marketing Coordinator

Job Description
Main Responsibilities: In this role, you will notify customers about the service features, listen to customer grievances, and peacefully resolve any concerns they may have.

You will be in charge of:

Completing digital forms for new customers and encouraging additional services as appropriate

Answering customer requests in a courteous and timely manner

Connecting customers with the proper department if you are unable to assist them and their needs adequately

Being the primary person to work with all necessary departments both internally and externally to align all executive needs

Attending company training exercises to improve knowledge of corporate procedures

Engaging in dynamic customer service procedures, standards, and policies

Partaking in weekly and monthly personnel meetings

Qualifications

High school diploma or equivalent

Strong interpersonal skills

Problem-solving and conflict resolution skills

Positive attitude and professional appearance

Confident making decisions and able to remain calm under pressure

Excellent verbal and written communication skills

Ability to multitask

Previous customer service experience preferred

Motivated and willing to learn and develop

Job Details
Employment Type: Full-time

Seniority Level: Entry-level

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