Studio Associate Job at Commerce Lexington Inc in Lexington

Studio staff perform tasks related to the efficient maintenance and running of the operations at the studio level. This position is responsible for assisting the Studio Manager and Studio Owners with all daily studio operations in accordance with the Color Me Mine standards, processes, procedures, and culture. The Studio Staff represents the Color Me Mine Brand by providing excellence in customer service and performance of operational tasks. The Studio Staff is responsible for promoting the Color Me Mine Brand and Experience with pride.

Duties & Responsibilities

Maintains high customer service standards

Maintains Color Me Mine product knowledge to identify customers’ needs and best assist customers

Maintains Color Me Mine technique knowledge to best assist customers

Maintains Color Me Mine pricing knowledge to best assist customers

Promotes Color Me Mine events and parties

Maintains constant cleanliness of the studio to preserve Color Me Mine’s Brand image

Reports defective items to the Studio Manager (Burned-out lightbulbs, broken items, etc, …)

Answers phone and records and reports message to the Studio Manager or Studio Owner accordingly

Performs Opening and Closing tasks

Adheres to inventory and FF&E (Furniture, Fixtures and Equipment) count schedules

Delivers a world class customer experience to all visitors of Color Me Mine

Leads by example and models our Guiding Principles

Leads with vulnerability & curiosity to build trust with your team

Embraces the “team” mentality of doing what it takes to get the job done

Continuously works to improve skill sets and never stops learning

Qualifications

Must be 16 years of age or older and legally able to work in the United States

Must be able to stand for hours, walk, bend, squat, reach above shoulders, and lift boxes or inventory items up to 50 pounds

Must be reliable and dedicated with strong interpersonal skills and work ethic

Must have strong and well-developed friendly communication skills with the ability to professionally interact with others in person, by phone, and in writing

Ability to remain calm, composed and professional during challenging situations

Ability to work in a fast paced and high volume environment with emphasis on strong customer service skills

Ability to use software and technology adopted by Color Me Mine

Compensation
Starting compensation is $11 per hour + tips. Average tips at Color Me Mine studios around the U.S. are $4-$5 per hour, with increased tip averages on weekends.

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