Digital Media Coordinator

As a Digital Media Coordinator, you will play a crucial role in supporting our internal and external clients throughout the entire lifecycle of their advertising campaigns. From the moment an order is placed to the successful launch of a campaign, you will be at the forefront, ensuring every detail is communicated and executed. Join us and become an integral part of our team, where your contributions will make a real impact, and you'll have the opportunity to be exposed to multiple departments and campaign types in a culture that values continuous learning and development.
Ideal candidates have experience trafficking paid media campaigns across different channels including Google Ads, YouTube, Facebook, email marketing, programmatic channels, and others. They should have a passion for digital media advertising and a customer service‑centric attitude.
Customer Service Responsibilities

Communicate with sales teams on orders as needed for fulfillment
Streamline internal communication across US and offshore digital media teams
Accurately handle and solve customer inquiries
Act as a liaison between customers and fulfillment teams, either internally or through third‑party providers/vendors
Resolve issues by taking the appropriate action and knowing when to escalate issues to a management level
Speak confidently and comfortably in a room and remotely with internal and external stakeholders
Coordinator Responsibilities

Traffic and maintain new campaign orders and modification orders for digital media channels
Audit, traffic and assign orders and performance questions to the appropriate digital media team members
Provide clear direction for order fulfillment, including identifying issues and required assets
Coordinate with internal teams to meet SLA benchmarks and ensure deadlines are met
Fulfill products as ordered and support during product lifecycle
Continuously adapt to a variety of changing systems and an evolving product mix
Conduct weekly pacing checks and proactive management tasks
Resolve issues from internal and external stakeholders via the Digital Sales Operations Help Desk
Assist with cross‑training exercises and special projects, as assigned
Qualifications

2+ years in a digital coordinator or similar role
Strong organizational and project management skills, with attention to detail and a sense of urgency
Ability to work independently and as part of a team in a fast‑paced, hybrid environment, as well as adapt to an increased workload when others are out‑of‑office
Proactive, solutions‑oriented, and coachable professional with excellent written and verbal communication skills
Strong listening skills, empathy, and the ability to relate to clients effectively
Proficient in problem‑solving, maintaining composure in stressful situations, and diffusing customer service issues
Strong working knowledge of MS Office Suite (Outlook, Word, Excel) required
Experience with platforms like Google Ads, Yahoo DSP, email marketing platforms, Facebook Ads Manager, Google Business Profile, JIRA, etc. is a plus

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