Campaign Administrator II

Pennymac
Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.

At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.

A Typical Day
The Campaign Administrator is responsible for partnering with unit leadership to develop and operationalize campaign strategies. As the Administrator, you will assist in providing training support to team members and call center employees and serve as a point of escalation to resolve more complex issues.

Determine anticipated call volume and staff vacancy impact to current day call strategy

Execute scheduled campaigns in adherence with established policies for purposes of regulatory and/or investor compliance

Provide guidance and day-to-day support to lines of business, including troubleshooting Campaign related issues and escalations

Assist Queue and Workforce Management teams as needed

Recommend changes for dialer system settings to improve call efficiency

Communicate outline of daily campaign strategy to supported lines of business

Perform other related duties as required and assigned

Demonstrate behaviors which are aligned with the organization’s desired culture and values

What You’ll Bring

Associate’s degree or equivalent work experience

1+ years of relevant work experience

Must be highly proficient in Excel and Word

Working knowledge SQL

Financial Services and, if possible, mortgage industry experience preferred

Benefits

Comprehensive Medical, Dental, and Vision

Paid Time Off Programs including vacation, holidays, illness, and parental leave

Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)

Retirement benefits, life insurance, 401k match, and tuition reimbursement

Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships

Compensation
Individual salary may vary based on multiple factors including specific role, geographic location, market data, and skills and experience as defined below.

Lower in range - Building skills and experience in the role

Mid-range - Experience and skills align with proficiency in the role

Higher in range - Experience and skills add value above typical requirements of the role

Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance.

Salary
$55,000 - $85,000

Work Model
OFFICE

#J-18808-Ljbffr