Director of Client Experience

Roofing experience is NOT required. (In-bound)Superior Roofing Company is building a modern virtual roofing sales system focused on speed, communication, and consultative presentations.Instead of relying on traditional in-home sales appointments, homeowners move through a structured virtual process where they receive roofing designs, pricing, material options, and project recommendations through scheduled video consultations.Our goal is to create a faster, clearer, and more organized homeowner experience. In many cases, a homeowner can move from first contact to a scheduled consultation within the same day.We are hiring an Executive Roofing Consultant to work closely with the Chief Revenue Officer (CRO) in conducting these homeowner presentations and guiding customers through roofing replacement decisions.This is not a high-pressure sales role. We are building a structured, consultative presentation process focused on communication, clarity, and homeowner trust.The role is best suited for someone who is highly organized, emotionally aware, technically capable, and comfortable managing conversations through video consultations and digital systems.What You Will DoSchedule virtual consultations with homeownersPrepare roofing replacement options, pricing, and recommendationsGuide homeowners through a consultative decision-making processWork closely with the CRO and operations team throughout the sales cycleManage customer communication, scheduling, and follow-upMaintain accurate CRM notes and pipeline organizationCoordinate appointments and calendars within Google WorkspaceCreate a professional and organized customer experience throughout the processWhat Makes This Opportunity DifferentInbound appointments are provided by the internal teamVirtual consultations are scheduled for our consultant teamHigh-ticket $30,000-$150,000 residential roofing projectsStructured presentation process and operational supportFast-moving environment with significant growth opportunityOpportunity to help shape the future virtual sales model of the companyIdeal BackgroundConsultative sales experiencePresentation-heavy customer rolesCustomer-facing consulting or advisory experienceExperience managing structured sales pipelinesStrong organization and digital communication skillsCommunication, organization, and professionalism matter.Roofing experience is not required. Preferred QualificationsExperience conducting video or virtual consultationsFamiliarity with Google Workspace including Calendar, Meet, Docs, and GmailExperience using CRM systems and managing customer pipelinesAbility to manage multiple active customers and schedules simultaneouslyStrong written and verbal communication skillsBackground in psychology, negotiation, communication, or consultative sales is a plusCompensation StructureBase compensation plus commission structure on qualified appointmentsTotal compensation potential: $65,000–$120,000+Performance incentives tied to closed projects and customer experience outcomesWork EnvironmentRemote or hybrid work environmentDaily video consultations and internal coordination meetingsFast-paced and highly collaborative environmentEqual Opportunity EmployerSuperior Roofing Company is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, disability, or any other protected status in accordance with applicable laws.Company: Superior Roofing CompanyLocation: HybridCompensation: $65,000–$120,000+ total compensation potential