Technical Communicator

Overview

Technical Communicator

Quinn Company, your local Caterpillar dealer
Bakersfield, California
$70k- $80k

Are you a highly skilled technician or technical support professional who excels at diagnostics, troubleshooting, and helping others solve complex equipment issues? Do you enjoy serving as the technical expert that service teams rely on?

Quinn Company - one of the top-performing Caterpillar dealers in the world - is hiring a

Technical Communicator

in Bakersfield, California. In this high-impact role, you will support internal teams and customers with advanced technical assistance, product problem management, and diagnostic expertise. You'll work closely with Caterpillar, service teams, and technicians to resolve equipment issues and ensure accurate, timely technical communication across the organization.

Founded in 1919, Quinn Company sells, services, and rents a full line of construction, agricultural, and material-handling equipment, as well as diesel and natural gas engines. As a Caterpillar dealer, Quinn combines the agility of a local business with the global resources of a Fortune 50 organization.

Wages

Starting wage will depend on experience and education.

$70k-$80K

Responsibilities

The Quinn Advantage: Your Total Rewards

Compensation & Financial Future
Competitive salary
Quinn's Profit Sharing Program
401(k) Plan with Company Match
Comprehensive Health & Wellness
Medical, Dental, and Vision Plans
Health & Dependent Care FSAs
Employee Assistance & Wellness Programs
Work-Life Balance & Security
Holidays, Vacation Pay, and Sick Pay
Life & Accident Insurance
Long-Term Disability Insurance
Career Growth & Support
Opportunities for cross-divisional advancement
Employee recognition programs
Federal Credit Union membership
Ready to support technicians and customers with expert-level technical guidance?

Join Quinn Company and be the go-to technical resource that drives service quality and customer satisfaction.
Your Mission, Should You Choose to Accept It:
Respond to Technical Requests:

Provide diagnostic support and troubleshooting assistance to technicians, customers, and internal team members.
Support Repair Operations:

Assist service teams in successfully managing and completing equipment repairs.
Share Technical Updates:

Review and distribute technical bulletins, service media, and known product issue information.
Advise on Warranty:

Provide technical guidance on warranty claims and support eligibility reviews for accurate submissions.
Document Product Issues:

Identify, document, and report significant product concerns impacting performance or customer satisfaction.
Assist With New Products:

Support New Product Introductions to ensure service teams are prepared for new equipment.
Collaborate With OEMs:

Work with Caterpillar and other manufacturers to develop cost-effective solutions to known product issues.
Escalate Complex Issues:

Communicate unusual problems through Caterpillar's Dealer Service Network (DSN) as needed.
Coach Team Members:

Train and assist staff on essential diagnostic tools and systems such as SIS, Cat ET, DPSS, and more.
Engage in Training:

Participate in routine meetings, seminars, and technical training to remain current on all product updates.
Lead Product Problem Management:

Coordinate or participate in PPM meetings to ensure all service teams stay updated on diagnostic and repair resources.
Act as a Technical Liaison:

Serve as a central contact point for Caterpillar support representatives.
Work Safely:

Follow all company safety rules, policies, and procedures.
Live the Quinn Values:

Demonstrate Safety, Integrity, Relationships, Teamwork, Respect, and Quality in all work.
Competencies
Strong verbal and written communication skills
Ability to prioritize and manage competing technical demands
Ability to read and interpret schematics and engineering drawings
Moderate computer proficiency (Outlook, Excel, databases, web tools, Acrobat)
Strong customer service and interpersonal skills
Ability to collaborate effectively across teams
Ability to travel up to 10% for field support
Qualifications

What You Need to Succeed:

5+ years of heavy equipment technician experience

or

5+ years in a related technical support/training role
Understanding of Applied Failure Analysis
Completion of basic courses in hydraulics, engines, and electrical systems
High school diploma required; AA or equivalent preferred
Prior experience in a Caterpillar dealer service environment preferred

Quinn is an Equal Opportunity Employer M/F/V/DV

Quinn Group, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status. Quinn Group, Inc. has established an Affirmative Action Plan to promote the employment and advancement of members of those covered groups identified by statute and regulations, including minorities, women, qualified disabled individuals and all Veterans and disabled Veterans

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