Program Supervisor

Program Supervisor II-06530501

Job Category: Human/Social Services Requisition Number: PROGR008169
Full-Time On-site Salary: $70,614 USD per year
QTAP 221-10 Jamaica Ave Queens Village, NY 11428, USA
Description

Associate Director – TAP Programs
Minimum Qualifications
Education: Master's degree in a human services field
Experience: Minimum of two (2) years of experience providing case management services to individuals with mental illness; supervisory or managerial experience preferred
Certifications/Licenses: Not specified
Work Eligibility: Must be authorized to work in the U.S.
Work Location Requirement: Onsite (program-based with administrative and community responsibilities)
Compensation
Salary: Fixed Salary: $70,614
What We Offer
Comprehensive Health Benefits: Medical (HSA), Dental and Vision plans
403(b) Retirement Savings Plan with employer match
Generous Paid Time Off: Vacation, Personal, Sick, Mental Health Days and 12 paid holidays
Employee Wellness Programs: Employee Assistance Program and mental health resources
Learning & Development Opportunities: Educational Leave and Tuition Assistance, Training and Career Development Tracks
Additional Perks: Commuter Benefits, recognition programs, discount programs, flexible spending plans, voluntary benefits including pet insurance, identity theft insurance, legal plans, and voluntary ancillary benefits
About the Role
The Associate Director provides clinical, administrative, and operational oversight for TAP Programs under the supervision of the Program Director. This role is responsible for managing staff, overseeing service delivery, ensuring regulatory compliance, and maintaining program quality and fiscal accountability.
Primary Responsibilities
Clinical Oversight & Service Delivery
Oversee intake and screening processes to ensure appropriate enrollment and payer identification
Supervise assessments, reassessments, and eligibility determinations
Oversee development and maintenance of service plans and documentation
Supervise crisis intervention and review service plans
Ensure quality and cost-effective service delivery
Oversee counseling and discharge planning
Ensure accurate documentation and reporting
Report incidents in compliance with policies
Provide supervision, case conferences, and staff development
Staff Supervision & Personnel Management
Lead recruitment, onboarding, and training
Manage schedules and timekeeping
Conduct performance management and disciplinary actions
Facilitate staff meetings and collaboration
Ensure safety and workplace compliance
Address employee concerns and HR matters
Monitor attendance and FMLA
Oversee administrative operations
Property & Asset Management
Maintain accountability for program property
Report and investigate damaged or missing items
Approve purchases and ensure maintenance
Conduct inspections of property and vehicles
Quality Assurance & Compliance
Ensure compliance with regulatory requirements
Monitor service quality
Support program goals and agency mission
Coordinate audits and compliance reviews
Develop corrective action plans
Oversee program data reporting
Fiscal Oversight
Manage budgets and monitor spending
Approve financial requests
Ensure compliance with financial procedures
Monitor enrollment and revenue
Community Relations & External Engagement
Promote mental health education in the community
Maintain relationships with stakeholders
Educate staff and clients on engagement
Collaborate with external organizations
Additional Responsibilities
Host visitors and external partners
Participate in committees
Perform other duties as assigned
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.