Digital Media Representative

Engaging with social media audiences daily, the full-time Digital Media Representative will provide superior patient care across various digital media channels, including social media, email, and web platforms, while supporting patient acquisition and performing digital patient care tasks in a remote work environment.
Key responsibilities

Provide superior patient care across all digital media channels
Engage with social media audiences daily and respond to online inquiries
Perform digital patient care tasks in accordance with company procedures and industry standards

Required qualifications

1-3 years of experience in a social media and/or customer service environment preferred
Proven track record of innovation and creative thinking
Strong customer service skills with the ability to handle escalated situations with compassion
Proficient in Microsoft Office applications and basic computer knowledge
Dependable and flexible with availability for occasional evenings, weekends, and holidays