Event Crew

City Cruises Toronto ON, 425-207 Queens Quay W., Toronto, Ontario, Canada

Job Description
Posted Friday, June 5, 2026 at 7:00 a.m.

Position Summary:
The Event Crew aids the team in the prompt delivery and removal of food and beverage items, is hospitable and cordial to guests and coworkers, acts safely and responsibly, and is knowledgeable about the vessel and the skyline. The Event Crew will personally contribute to the amazing guest experience, be favorably viewed by supervisors and peers, and be swift and efficient in the execution of their assigned duties.

Duties and Responsibilities:

Provide amazing hospitality to guests and coworkers as prescribed in our RESPECT Service System

Provide guests with water, coffee/tea, and bread service throughout the meal

Polish plates, cutleries, and glasses

Assist bartender polishing bar glasses when required

Assist the kitchen staff on expediting food orders when required

Deliver plated food orders on the table

Prepare dressing, condiments, butter, and bread warmer

Bus used and unneeded dishes and glassware from guests’ tables to kitchen

Set up and maintain buffets so they are appealing to the guest

Maintain the cleanliness and safety of all common areas and service stations; clean up spilled food, drink, and broken dishes, and remove empty bottles and trash

Set up and break down dining room/event room, and service stations as prescribed; this requires movement of dining cabin furniture

Clean the dining room areas in between events, including vacuuming, sweeping and mopping

Light housekeeping (dust and wipe ceiling, mirrors, windows and ledges and railings)

Maintain the cleanliness and sanitation of washrooms, serveries, dining cabin and service stations

Assists with food plating and buffet service when required

Provide information to guests including menu descriptions, order of service, entertainment options, cruise route and points of interest

Be prepared to begin work at scheduled time

Executes all opening and closing activities which include stocking, replenishing, wiping, sweeping and other duties as required to maintain an appealing, hygienic, healthy and safe environment for staff and guests in their designated work areas. Including the completion of all daily & weekly checklists.

Counts money in cash drawers at the beginning of shift (sorts, counts currency and coins) to ensure that amounts are correct and that change amounts are adequate.

Responsible for all sales transactions from selling food and beverage items to cash reconciling in an accurate and timely fashion.

Rotates food and beverage products by practicing first in and first out procedures.

Checks I.D. on any guests ordering alcohol who look under 30 years old. Legal drinking age is 19 years old

Removes soiled linen and replace with clean linen

Maintain uniform and personal grooming in compliance with appearance standards

Assist with the warm and efficient greeting and seating of guests when they arrive

Be prepared to begin work at scheduled time

Maintain uniform and personal grooming in compliance with appearance standards

Following establish guidelines, takes initiative on work to be done

Collect garbage from the kitchen and all areas for disposal

Other duties as assigned by the manager or supervisor on duty

Requirements & Qualifications:

O.S.S.D. or equivalent as recognized by the Ministry of Education

Minimum one (1) year of customer service experience

Smart Serve Certification Required

Energetic and enthusiastic personality essential

Must be able to effectively understand and convey written and verbal information to guests and coworkers

Must possess a service orientation – actively looking for ways to help others

Will work for extended periods of time without sitting

Required to lift furniture and other heavy items such as bus tubs up and down stairs

Will be required to be available for work on all major holidays and weekends

Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 40 lbs (18 kgs)

Non-slip footwear is required to ensure safety in the workplace. Crew members must wear appropriate non-slip shoes during shifts.

If required, wear additional assigned Personal Protective Equipment (PPE) (i.e. gloves, weather appropriate dress attire, sun protection)

Hornblower is proud to be an Equal Employment Opportunity employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of harassment and/or discrimination of any type, including but not limited to discrimination and/or harassment based upon race, citizenship, place of origin, color, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, genetic characteristics, receipt of public assistance and record of offences. City Experiences employment and workplace decisions will be based on company needs, job requirements and individual job qualifications and skills. City Experiences will comply with provincial and federal legislation relating to equal employment opportunities and employment equity.

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