Sports and Entertainment Event Tech (part time)

Job Summary

The Sports & Entertainment Technology Team provides support for the Detroit Red Wings, Detroit Tigers, Detroit Pistons (venue), and 313 Presents. This support spans multiple venues, including Pine Knob, Michigan Lottery Amphitheatre, Meadow Brook Amphitheatre, Fox Theatre, Comerica Park, and Little Caesars Arena, as well as campuses in Lakeland, Florida, and the Dominican Republic. The Event Support Technician plays a critical role in ensuring the success of live events and the daily venue, sports, and entertainment operations. This role is responsible for pre‑event preparation, on‑site technical support during events, and post‑event follow‑up across a wide variety of event types. In addition to game day and every live event, this technician provides support to colleagues and their devices across Sports & Entertainment, both in‑person and remotely across other campuses. This role requires a dynamic, adaptable individual with a strong work ethic and a passion for live event environments, offering a unique opportunity to gain hands‑on experience across multiple IT specialties while contributing to the success of some of the region’s most iconic sports and entertainment experiences.
Key Responsibilities

On‑site support across all venues, events, and teams affiliated with Ilitch Sports & Entertainment
Performing daily venue checklists and technology conversion tasks between sports and concert events
Setup, support, and teardown of NBA‑required technology
Maintaining daily venue checklists, system upkeep, and building conversion tasks
Supporting project initiatives and venue technology upgrades
Collaborating with IT and operational partners across sports, broadcast, and venue operations
Supporting various venue technologies, applications, corporate users, and visiting guests
Assisting with the seasonal opening and closing of the outdoor amphitheaters
Interfacing with food & beverage IT partners to troubleshoot point‑of‑sale technology
Performing venue technology conversions on a per‑show basis
Working nights, weekends, and holidays as required
Responding to service desk queue issues efficiently
Supplemental Job Functions

Monitoring incoming requests across multiple channels, including phones, Slack, Microsoft Teams, and the ServiceNow service desk
Supporting deployment activities such as workstation setups, hardware rollouts, and technology refresh projects
Performs other duties as assigned
Perform emergency temporary repairs of ethernet cabling and other venue technology infrastructure
Required Knowledge, Skills, and Abilities

Two years of higher education completed, or equivalent experience
One year working in a technology support role, or higher education and certifications
A+ and Net+ certifications or equivalent experience
Excellent customer service skills
Ability to troubleshoot network connectivity and communicate with network engineering teams to resolve issues
Proficiency with Windows 10 & 11, macOS, and mobile OS (Android & iOS)
Strong understanding of computer hardware and general signal flow in AV and IT functions
Knowledge of computer peripherals and connector types
Ability to troubleshoot issues independently and within a team support structure
Ability to pull and terminate Ethernet cable as needed on a per‑show basis
Operates with a sense of urgency and is self‑starting
Strong work ethic and willingness to get the job done
Ability to multi‑task and remain organized while monitoring multiple support channels and service desk tools
Preferred Knowledge, Skills, and Abilities

Sports & Entertainment venue industry experience
Event AV, broadcast, or live production technology experience or knowledge
Experience working in live events, even non‑technical
Networking fundamentals and OSI model familiarity
Working Conditions

Must be available and willing to work extended and irregular hours, including nights, weekends, and holidays
Exposure to high noise levels
Exposure to large crowds
Frequent visual and auditory attention required
Ability to lift up to 50lb
Required to work at all venues within the state hired
Equal Employment Opportunity Statement

Little Caesar Enterprises, Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process if so requested. This company participates in E‑Verify.

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