Virtual Residential Outreach Specialist - Call Center

Residential Outreach Specialist
The Virtual Residential Outreach Specialist will provide excellent customer service via inbound and outbound telephone and email; answering detailed questions on all program guidelines for increased enrollments. Assist callers with request for Program services, status checks and document inquiries and complaints. Research information in Program database and data enter caller information/updates into the Program database.

Responsibilities

Introducing the Energy Saving Assistance program and explaining this free benefit to the customer

Explain the enrollment process and collect all required documents

Educate the customer on tips and tricks to saving energy

Skills

Excellent, consistent attendance

Increasing levels of energy program competencyEnsure efficient daily work by remaining on task and managing time effectively to meet all Program set production goals

Excellent written communication skills (grammar and punctuation)

Provide excellent customer service by treating all fellow employees and customers with respect

Qualifications

High school diploma or equivalent

1 year of experience in a customer service environment

1 year of experience in an office environment performing administrative duties

2 years of experience in a call center environment

Equal Opportunity Employment
Richard Heath & Associates is an equal opportunity employer committed to a diverse workforce. Employment is contingent upon passing all required clearances of the position, which may include but not limited to: criminal history, driving record, education and employment verification, and drug testing.

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