Video Teleconference Technician

Overview
Video Teleconference Technician

Washington, DC

The

Video Teleconference Technician

provides support for SSP Information Operations AV/VTC equipment, including CODECs, AV/VTC network connections and controllers, wired/wireless interfaces, audio controllers, data interfaces, Cable TV, CCTV, other miscellaneous AV/VTC equipment, and other commonly used peripherals within the government computing environment.

Responsibilities

Set up administrator and service accounts for SSP network desktop and conference room VTC devices.

Update and maintain AV/VTC deployments using government-supplied and/or other approved hardware, subsequent upgrades/patches/versions/releases, and AV/VTC unique applications.

Ensure compliance as outlined in the AV/VTC Security Technical Implementation Guide (STIG) on all SSP Information Operations AV/VTC setups.

Provide Standard and Advanced AV/VTC support for hardware and software configuration, troubleshooting, and problem resolution enterprise-wide.

Provide technical support for AV/VTC update software installation and configuration issues and provide resolution.

Input, update, and maintain trouble tickets using the Heat Helpdesk Software application.

Independently diagnose and resolve complex technical issues related to VTC equipment and software, ensuring minimal disruption to scheduled meetings.

Make real-time decisions during critical situations, such as technical failures during important video conferences, by troubleshooting and implementing quick fixes.

Provide oversight to VTC operations to ensure they comply with industry standards and regulations, making decisions to align with legal and security requirements.

Other duties as assigned.

Qualifications

Associate’s degree or higher from an accredited institution and 3+ years of experience

OR High School Diploma or GED equivalent and 5+ years of experience

IT certifications: CompTIA Certification A+, Network+ or Security+ Cisco/Tandberg technician training

Secret clearance required

Knowledge, Skills, and Abilities:

The ability to make informed, independent decisions ensures that VTC systems remain operational, secure, and aligned with the organization's goals and requirements.

Knowledge of Audio-Visual Technology

Knowledge of Automation and Enhancement

Knowledge of Cisco Call Manager and VOIP connections preferred

Knowledge in installing, troubleshooting, servicing, and repairing video conferencing equipment and components, cables, connectors, and peripherals on a variety of network configurations preferred

Installing and maintaining baseline VTC system configurations preferred

Estimated Salary/Wage
USD $70,600.00/Yr. Up to USD $90,000.00/Yr.

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