In-House Marketing Assistant Manager

Job Summary
Assists the In-House Marketing Manager in overseeing the daily operations and productivity of the In-House Marketing Team. Assists in the interviewing, hiring, supervision, training, development, and behavior/performance management of associates.

Essential Job Responsibilities

Direct supervision of In-House Marketing staff: interview, hire, and train associates; plan, assign, and direct work; conduct performance reviews; motivate, reward, and provide disciplinary action when necessary (termination and conflict resolution). (45% time)

Maintain total site marketing penetration standards set by management. Run daily reports including Daily Arrival Report, Daily In-House Report, Owner Arrival report. Prepare daily and weekly status reports including Show factors and Penetration rates for corporate deadlines. Prepare additional reports as needed. (30% time)

Coordinate with In-House and Front Line sales management regarding tour seats available and potential tour flow. Coordinate with sales on new or changes in marketing programs (booking/gifting policies). (10% time)

Maintain copies of invitations and daily tour manifests. Resolve issues related to tour statuses, bookings, coding, etc. Order and maintain departmental supplies (collateral material, uniforms, etc.). (10% time)

Other duties as assigned. (5% time)

Travel Requirements
Minimal

Minimum Requirements and Qualifications
Education

High School Diploma, GED, or equivalent

Training Requirements

None

Knowledge and Skills

Excellent verbal and written communication skills; must maintain a high level of professionalism at all times

Ability to effectively coach, counsel and motivate direct reports

Provide exceptional customer service (i.e., must be able to communicate in a positive and effective manner when dealing with upset owners)

Ability to efficiently multi-task

Ability to negotiate effectively

Working knowledge of marketing databases

Ability to recruit, train and develop employees

Ability to lead by example

Detail oriented and accurate

Ability to carry out responsibilities in accordance with the organization’s policies and applicable laws

Demonstrated problem solving ability

Technical Skills

Maintain up to date knowledge on all company systems such as Mainframe, Focus and CRS.

Job Experience

Two (2) years marketing experience required, primarily in vacation ownership industry.

Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

How You'll Be Rewarded
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include: Medical, Dental, Vision, Flexible spending accounts, Life and accident coverage, Disability, Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information), Wish day paid time to volunteer at an approved organization of your choice, 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information), Legal and identity theft plan, Voluntary income protection benefits, Wellness program (subject to provider availability), Employee Assistance Program.

Compensation
Generally starting at $70,304 per year plus commissions and bonuses. The actual salary rate of the selected candidate will be set based on a variety of factors, including but not limited to experience, education, skills, training, and work location.

Equal Employment Opportunity
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.

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