Impactful Community Manager – Affordable Housing

Assistant Community Manager - Affordable Housing
Fairstead is a purpose-driven real estate firm dedicated to building affordable communities across the country. Headquartered in New York, with offices in Colorado, Florida, and Washington DC, Fairstead owns and manages a portfolio of more than 30,000 apartments, including pipeline, across 28 states. As an integrated owner, operator, and innovator, Fairstead brings development, construction, and property management under one unified platform to deliver high-quality affordable housing that serves our residents at scale.

At Fairstead, we believe affordable housing should be thoughtfully designed, professionally managed, and responsibly operated. We seek to create and preserve housing that serves residents while delivering long-term value to communities, partners, and stakeholders.

Fairstead challenges industry norms through our tech-forward, entrepreneurial approach to affordable housing. In addition to core real estate capabilities, we operate innovative service lines designed to improve resident outcomes, strengthen communities, and drive operational efficiency. We embrace digital transformation, data-driven decision-making, and emerging technologies, including AI, to build scalable systems that support sustainable growth, grounded in a culture of entrepreneurship, innovation, partnership, dedication, and integrity.

Responsibilities

Assist the Property Manager to ensure compliance in all aspects of the HUD 4350.3 Handbook.

Execute intervention strategies for tenants who are non-compliant with lease/compliance requirements.

Assist in preparing the property for REAC reviews, EHS violations clearance, Management and Occupancy Reviews (MOR), Investor Site Reviews, Low-Income Housing Tax Credit (LIHTC) Reviews, and perform annual and interim recertification reviews.

Document lease violations and coordinate evictions.

Promote resident satisfaction and retention by responding to questions, complaints, and requests promptly and taking appropriate action to resolve service issues.

Ensure the property’s maintenance team responds and completes resident service requests.

Assist tenants with requests, questions, problems, and complaints.

Alert staff of move-ins, move-outs, and any emergencies.

Provide excellent customer service and display a courteous and professional attitude toward all residents and visitors.

Track arrears and follow up with tenants per company policy.

Oversee the lease renewal program for appropriate retention rates.

Work with the legal team to track status of rent payments.

Oversee accounting transactions and ensure all rents are collected, posted, and deposited daily.

Create purchase orders in Yardi.

Answer phone calls, messages, and emails promptly, within a few hours but never exceeding 24 hours.

Perform or assist with any operations as required to maintain workflow and meet schedules.

Perform other duties as needed.

Benefits

Generous employer contribution for Medical Insurance through Meritain Health.

Employer paid Vision Plans.

Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%.

12 paid Holidays.

15 days of PTO.

7 Sick days.

Employer paid Life Insurance.

Flexible Spending Account.

Nationwide Pet Insurance.

Disability Insurance.

Laser Correction Discount.

Employee discounts on appliances, apparel, and more.

Qualifications

Two (2) years of experience in affordable housing leasing or property management.

Knowledge and experience in the local residential market.

Experience with EIV and Yardi.

Proficient in Microsoft Office Suite.

Strong written and verbal communication skills.

Able to learn and work with property management applications.

Quick learner and great attitude.

Compensation
Salary Range: $21 - $22 USD

EEO Statement
Diversity in backgrounds and experiences is key to Fairstead’s success. Being an equal opportunity employer is a central tenet of our philosophy that shapes who we are and the communities we serve. Our goal is to ensure competitive total compensation that is commensurate with experience, location, and other market benchmarks.

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