MARKETING REP

Job Summary
The Business Development - Account Manager directly serves as the liaison between the facility, the community, and referring agencies. The Account Manager is directly responsible for creating demand for the facility’s services through the effective application of ethical marketing principles and sales methods.

In collaboration with the Director of Business Development and the Business Development Team, the Account Manager presents a positive and professional public image of the facility within the community.

The Account Manager is responsible for implementing the facility’s strategic sales plan, enhancing the facility’s brand and image, effectively managing their assigned territory and accounts, and working to achieve departmental and facility business development goals. The Account Manager must demonstrate tact, resourcefulness, patience, and dedication in a fast-paced environment.

Hours are based on departmental and facility needs and may include day, evening, and weekend hours as directed by the Director of Business Development.

Responsibilities
Account Management

Effectively demonstrate and implement Sales Excellence and Service Recovery standards.

Act as liaison between the facility and referral sources, implementing service-oriented action plans responsive to referral source needs, serving as a resource and representative to the community, and conducting facility tours to key stakeholders.

Attend and actively participate in Business Development team meetings, providing marketing reports, updates, and Service Recovery opportunities to the Director of Business Development on a timely basis.

Qualifications

Education: Bachelor’s degree in marketing, business, or related field required. Experience may be evaluated on a case‑by‑case basis in lieu of a degree.

Experience: Prior marketing and/or sales experience within a behavioral healthcare setting preferred. Minimum of three years documented experience in referral development, account management, sales growth, and physician relationships preferred.

Licensure/Certification: Must possess a valid Driver’s License.

Knowledge: Prefer knowledge of the Memphis, Shelby County behavioral health marketplace, insurance plans, target markets and referral sources, psychiatric and chemical dependency treatment and age‑specific programming. Must possess demonstrated business development concepts, sales abilities, competency in computer usage, and excellent written and oral communication skills; knowledge of and skills in application of marketing and sales principles; creativity and flexibility; skills in data collection, analysis and interpretation; record of adherence to deadlines; customer service skills; willingness to travel, including overnight travel as required.

Benefits

Challenging and rewarding work environment

Competitive Compensation & Generous Paid Time Off

Excellent Medical, Dental, Vision and Prescription Drug Plans

(K) with company match and discounted stock plan

#J-18808-Ljbffr