Senior Specialist, Employee Communications

Job Summary
Delivers timely, relevant, and actionable communications that equip frontline technical teams with the information they need to service the network and support our customers. Supports operationalizing new network and consumer technologies by translating business priorities into clear, field‑ready guidance that enables consistent execution and a high‑quality customer experience.

The role partners with leaders and cross‑functional teams to support communication strategies that drive understanding and adoption, ensuring frontline teams receive the right information at the right time while improving how operational information is delivered through data and field feedback.

Job Description

Executes communication strategies that deliver clear, timely and actionable information to frontline technical teams

Translates business priorities, operational updates and network initiatives into field‑ready communications for technicians and supervisors

Partners with leaders and stakeholders to support the development and refinement of communication approaches that drive understanding and adoption

Develops and delivers structured communication tools (e.g., huddles, recurring updates) that focus on what matters most to frontline teams

Supports the management of integrated communication plans and editorial calendars to coordinate messaging and reinforce key priorities

Writes, edits and prepares communications for distribution, ensuring clarity, accuracy and ease of use in the field

Owns and maintains knowledge articles in online repositories to reflect current processes, tools and technologies, ensuring content is accurate, up to date and easy to use in the field

Monitors feedback and performance metrics to assess how communications are received and understood by frontline teams

Uses data and field feedback to suggest improvements to communication content and delivery

Collaborates with cross‑functional partners to ensure alignment and consistency of messaging that impacts frontline operations

Exercises independent judgment in managing priorities and delivering accurate, relevant communication content through data and field feedback

Consistent exercise of independent judgment and discretion in matters of significance

Regular, consistent and punctual attendance. Must be able to work nights, weekends, and variable schedules as necessary

Other duties and responsibilities as assigned

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job

Own the customer experience and think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services

Know your stuff, be enthusiastic learners, users and advocates of our game‑changing technology, products and services, especially our digital tools and experiences

Win as a team, make big things happen by working together and being open to new ideas

Be an active part of the Net Promoter System, a way of working that brings more employee and customer feedback into the company by joining huddles, making callbacks and helping us elevate opportunities to do better for our customers

Drive results and growth

Support a culture of inclusion in how you work and lead

Do what’s right for each other, our customers, investors and our communities

Disclaimer
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills
Communication, Employee Communications, Strategic Communication Planning

Compensation
Primary Location Pay Range: $78,928.01 – $118,392.01. Comcast intends to offer the selected candidate base pay within this range, dependent on job‑related, non‑discriminatory factors such as experience. The application window is 30 days from the date the job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non‑sales positions are eligible for a Bonus. Additionally, Comcast provides best‑in‑class benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always‑on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education
Bachelor’s Degree. While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience
5–7 Years

EEO Statement
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information or any other basis protected by applicable law.

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