Program Manager - Music Industry Operations & Operational Excellence

Overview Responsible for supporting large-scale music industry initiatives and operational excellence programs within a global music organization. This role partners closely with internal teams and external stakeholders—including artists, labels, and managers—to drive execution of programs that enhance content delivery, fan engagement, and cross-functional collaboration.
Experience Requirements 3–5 years of experience in program management, operations, or related fields
Experience working in fast-paced, cross-functional environments
Bachelor’s degree preferred but not required
Team & Function Overview Part of a global music industry operations team focused on program management and operational efficiency
Supports large-scale initiatives across music content, artist campaigns, and cultural events
Works closely with artists, record labels, managers, and internal business teams
Team operates across multiple global offices with a highly collaborative structure
Role focused on operational excellence while contributing to broader team initiatives
Core Responsibilities Support execution of large-scale program initiatives across the music industry space
Contribute to operational excellence efforts, including process improvements and workflow optimization
Manage and track project plans across an annual slate of initiatives
Partner with cross-functional teams to ensure alignment on program goals and execution
Collaborate with stakeholders across content, partnerships, and operations
Utilize tools such as:
Monday.com
Salesforce

Assist in developing and maintaining scalable workflows and standardized processes
Support communication and coordination with internal and external partners
Contribute to ongoing improvements in tooling, release planning, and team collaboration
Work Environment Monday–Friday, standard business hours (9am–5pm)
No overtime, weekend, or holiday requirements
Fast-paced and dynamic environment with shifting priorities
Highly collaborative, global team with frequent cross-office interaction
Opportunities for travel and participation in music-related events and meetings
Must-Have Skills Experience with project management and workflow tools:
Monday.com
Salesforce

Familiarity with AI tools and ability to leverage them in workflows
Strong organizational and communication skills
Ability to manage multiple projects in a fast-paced, ambiguous environment
Attention to detail and high standards for execution
Nice-to-Have Skills Experience in music industry operations (e.g., record labels or artist management)
Familiarity with additional project management tools (e.g., Asana or similar platforms)
4+ years of relevant experience
Background in operations with a focus on process improvement
Performance Indicators Successful delivery of program goals and initiatives
Ability to manage and track project milestones effectively
Quality and efficiency of operational improvements
Strong collaboration and communication across stakeholders
Attention to detail and consistency in execution
What Makes This Role Interesting Opportunity to work directly within the music industry, supporting artists and global initiatives
Involvement in high-impact programs, including events and cultural moments
Exposure to global operations and cross-functional collaboration
Strong work-life balance within a high-performing team
Ability to influence and improve how programs are executed at scale
Participation in music-focused discussions, events, and team engagements
Ideal Candidate Profile Background in operations or program management with strong attention to detail
Experience working with project management and CRM tools
Comfortable navigating ambiguity and shifting priorities
Collaborative mindset with strong communication skills
Demonstrates high standards and ownership in delivering results
Interest in the music industry and supporting artist-focused initiatives

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