24/7 Hospital Communications Specialist

Position Summary The Telecommunications Operator manages high call volumes from patients, guests, and internal departments, ensuring efficient communication and outstanding customer service. This role plays a critical part in emergency response, call routing, and system monitoring.
Key Responsibilities Answer and process high-volume calls with professionalism and accuracy
Dispatch and coordinate codes, trauma calls, and emergency notifications
Monitor alarm systems and notify appropriate personnel in real time
Transfer calls using warm handoffs
Utilize systems to process messages, work orders, and service requests
Page physicians and on-call personnel as needed
Initiate overhead announcements clearly and accurately
Support 24/7 operations, including nights, weekends, and holidays
Follow all Orlando Health policies and emergency protocols (HICS)
Additional Responsibilities Maintain on-call schedules
Participate in training and professional development
Support compliance and continuous improvement
Qualifications Education High School Diploma or equivalent
Experience Call center or customer service experience preferred
Licensure None required
What We’re Looking For Strong communication and multitasking skills
Ability to stay calm in high-pressure situations
Attention to detail and accuracy
Flexibility with scheduling

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