Service Account Manager - East Coast (Remote)

Raleigh, North Carolina - 2026-04-21

Are you considering a career change with the opportunity to work for a company that cares for you? This is it — join our team today as a Service Account Manager. At TSP, we have a proven track record of excellence, largely due to our unique perspective.

Responsibilities

Own the overall customer service delivery relationship, orchestrating the customer experience in our largest and most strategic accounts

Responsible for service delivery of: inventory management, best practice guidance, support engagements, and customer training opportunities

Communicate service updates regarding support escalations, incident tracking, problem identification, root cause analyses, and issue resolution

Serve as customer advocate and effective conduit into various internal teams, including Sales, Support, Engineering, Product Management, Legal, Finance, and executive leadership

Use executive-level communication skills to effectively manage stakeholder relationships

Establish yourself as a trusted advisor and subject matter expert through regular operational and strategic management reviews, including proactive risk analysis, deployments, migrations, capacity planning, and expansions

Accelerate customers’ business priorities and operational objectives through analyses of environment, roadmap, and IT initiatives

Craft and deliver strategic customer experiences that increase customer contract value, customer satisfaction, and brand loyalty

Collaborate with internal account teams to identify new, customer-inspired opportunities and business solutions

Manage and coordinate Pure implementations within prescribed change control windows

Develop and maintain a deep understanding and knowledge of Pure’s products and services

Participate in sales and services growth planning, technical and support escalation sessions, root cause analysis delivery, and customer training opportunities

Conduct quarterly on-site review and roadmap discussions

To Be Successful, You’ll Need Experience Such As

Experience in a customer satisfaction/success-focused environment

Ability to influence cross-functionally and in a matrixed environment

Excellent collaboration, organization, project management, presentation, and problem-solving skills

Outstanding writing and verbal communication skills, including the ability to clearly articulate technical issues to technical
on-technical audiences, and explain business impact through reports and presentations to customers and clients\' leadership

Demonstrated ability to handle critical issues, drive discussions, and present internal and customer issues at the executive level

Ability to manage multiple customers, projects, and tasks, with effective time management capabilities

Bachelor’s degree and/or equivalent work experience is required

5+ years experience in customer success, professional services, or similar roles preferred

Prior experience and knowledge of the storage or adjacent industry

ITIL, PMP, PMI, or Six Sigma certifications are a plus

Previous Salesforce/ServiceNow experience is a bonus

Additional Information About This Role

Pay: up to $120,000

View our benefits information here: https://marketing.mytsp.net/tsp-benefits

Candidates must be authorized to work in the United States

WE ARE TSP
TSP is award-winning, customer-endorsed, and minority-owned. We provide custom, flexible, and flawlessly executed IT services and talent solutions throughout the United States and Canada.

We create great customer experiences by saving you time and money. We’re driven by integrity — we do what we say we will do — exceeding expectations. Our value-based pricing focuses on your business objectives, making your success our top priority. We don’t manufacture devices or sell software — our product is our people.

TSP is an equal opportunity employer and welcomes applications from all qualified persons without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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