Remote Relationship Manager

Serving as a trusted advisor and partner for clients, the remote Relationship Manager will manage client requests, provide timely customer service, and act as a liaison between clients and internal teams, with occasional travel to Fort Lauderdale, Florida.
Key Responsibilities:

Be the voice of the customer and navigate internal processes with stakeholders from various teams
Provide support to associations, granting users access to Enumerate Central and triaging issues as they arise
Collaborate with cross-functional teams to resolve customer requests in a timely and effective manner

Required Qualifications:

2+ years of experience in Customer Success or Account Management
Strong customer service and project management skills
Ability to organize a daily workload by priorities and meet deadlines in a fast-paced environment
Prior experience using Asana or other project management tools is a plus
A background in accounting, bookkeeping, or community association management is a plus