VP, Service Design & Customer Experience

A leading financial institution is seeking a Service Design Vice President in Wilmington, DE to champion service design principles and enhance customer experiences. This role involves leading cross-functional teams to create service strategies, design blueprints, and experience maps while collaborating with stakeholders to align business goals. Applicants should have extensive expertise in service design, clear communication skills, and the ability to facilitate user-centered design processes. A competitive salary and comprehensive benefits package are offered.
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