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Maintenance Technical Writer

Insight Global · Wilson, NC, USA ·

Job type:
Full Time

Day to Day:

We are seeking 2 Technical Writers to help support the site engineering & maintenance teams at a large pharmaceutical expansion in the Raleigh-Durham area. This role will act as a bridge between maintenance technicians, master data, and documentation systems, ensuring all procedures are accurate, standardized, and progressing on schedule. This role will require 75% technical writing expertise of standardized maintenance plans and documentation created by technicians and 25% workflow documentation, coordination and tracking. Progress will need to be tracked via a master document list, weekly progress reviews with the team and status tracking of what is on track, off track and where adjustments are needed. This individual will play a key role in supporting site buildout, operational readiness, and ongoing manufacturing support within a GMP-regulated environment.


Responsibilities:

Document Development & Review

  • Review and polish maintenance procedures created by maintenance technicians
  • Bring a structured, standardized format to existing documentation
  • Ensure procedures are clear, complete, and aligned with site expectations

Maintenance Program Support

  • Work alongside maintenance technicians who are:
  • Evaluating equipment
  • Determining required maintenance
  • Building maintenance plans
  • Help translate this work into formal documentation and procedures

Document Management & Tracking

  • Own and manage documentation flow and status tracking
  • Maintain a master list of required documents, including:
  • What needs to be completed
  • Ownership
  • Due dates (with visibility over the next ~2 years)
  • Track where documents are in the lifecycle (draft → review → final)
  • Follow up with document authors to ensure timely completion

Cross-Functional Collaboration

  • Partner closely with:
  • Maintenance teams (utilities + production)
  • Master Data Specialists (for SAP integration)
  • Support upload and integration of finalized documentation into SAP


Must haves:

  • GMP / Pharma experience
  • 2-10 years of technical writing experience
  • Experience with SAP
  • Strong attention to detail
  • Ability to work cross functionally, manage multiple priorities, and deliver in fact paced buildout environment


Preferred (not required):

  • Maintenance background highly preferred
  • Veeva Vault familiarity (nice-to-have; training available)
  • Prior greenfield experience