Audio video AV Technician Job at Alpha Technologies Inc USA in East Hanover

Proficiency Requirements
He/She should be PRIMARILY proficient in configuring/programming the AV HARDWARE from the following manufacturers:

Extron

Polycom

Crestron

Cisco

Job Roles & Responsibilities

Ability to operate VTC and AV equipment

Initiate point to point VTC calls, either in‑room or remotely

Ensuring that expectations of customers utilizing all on‑site conferencing facilities are successful

Responsibilities include all aspects of in‑room operation and presentation assistance

Coordination of furniture configuration per client needs

Ensuring that audio visual equipment is correctly delivered and set up of room is in good working condition

Perform room checks to ensure that conferencing facilities are properly maintained

Handling minor equipment repairs, coordination of major repair work as appropriate

Train customers with basic AV equipment and controls

Assist Tier 2 technical support in opening/closing trouble tickets

Provide analysis and feedback to enhance day to day operations

High level customer interaction and conflict resolutions

Maintaining equipment storage areas and lists of onsite supplies and equipment

Ensuring high quality customer service at all levels

Answer technical and logistic questions pertaining to video conferencing and collaboration services provided to client

Ability to troubleshoot problems with VTC, AV, and Distance Learning equipment

Excellent interpersonal skills to interface constantly with customer

Maintain accurate records of all VC and AV request

Maintain accurate records of conference room inventory

Responsible for assigned room schedules

All other duties as assigned

Skills & Abilities

Experience with Polycom and VTC equipment configuration, operation and fault isolation

Experience with control systems such as Crestron operations

Previous on‑site customer interfacing experience

AV equipment operation and some troubleshooting experience

Ability to, test, diagnose, and modify audiovisual control systems (Crestron, etc.)

Knowledge of projectors, plasma’s and AV peripheral equipment

Working knowledge of IT network and infrastructure technologies

Excellent verbal & written communication skills

Working knowledge of general business software including Microsoft Excel, Word, Outlook, and Lotus Notes

Education & Qualifications

Must be local

A BA in a technical subject or equivalent and related work experience

1 to 3 years as a Technician in the Audio Visual or affiliated industry

Manufacturer’s certification including Extron, Polycom, Tandberg, Crestron, Clear One, etc. highly desirable

Willingness to pursue additional training related to performance of job

Additional Requirements

Ability to lift and carry heavy objects up to 50 lbs

Requires extensive sitting, standing and walking

Valid U.S. driver’s license is a requirement and must have a positive driver’s abstract

Must be willing to complete background checks and drug tests as required by current or future contracts

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