Managing Director - Aircraft & Customer Experience Engineering

Managing Director (Md) Of Aircraft And Customer Experience Engineering

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Description

The Managing Director (MD) of Aircraft and Customer Experience Engineering is responsible for leading the engineering teams that support aircraft configuration engineering, interiors engineering, cabin systems engineering, aircraft programs, and customer-facing onboard products across United's global fleet. Additionally, this position oversees the Organization Designation Authorization (ODA), Parts Manufacturing Approval (PMA) and Food and Drug Administration (FDA) team therefore engagement in certification projects and strategy of PMA and owner/operator approval is essential to the role. This role owns the technical strategy and execution for cabin and aircraft modification programs, ensuring designs, installations, repairs, and product improvements meet safety, reliability, regulatory, customer experience, and business objectives. The MD provides executive leadership for complex airworthiness, certification, and substantiation activities, requiring extensive knowledge of Federal Aviation Regulations, aircraft and equipment design, operational characteristics, aircraft materials and processes, and applicable design and substantiation criteria. Partners cross-functionally across Technical Operations, Digital Technology, Commercial, Flight Ops, Inflight, Supply Chain, Maintenance, OEMs, suppliers, and regulatory stakeholders to deliver practical, compliant, and timely solutions that improve the customer experience and support fleet performance. This function is a critical role within United's Engineering & Reliability organization within United Technical Operations and requires regular updates to senior leaders on customer experience engineering initiatives, regulatory readiness, cabin systems performance, major modification programs, and enterprise-level risks or decisions. The MD role is based in CSC (Chicago) and may require up to 40% travel given the global nature of the team and vendors. This is a Hybrid role, with 3 days expected in the office.
Qualifications

Minimum Requirements:
Bachelor's degree (Engineering, Science, Mathematics, or related)
10+ years of related experience
3+ years leading technical teams
Extensive knowledge of FARs, airworthiness design and substantiation criteria, aircraft and equipment design and operational characteristics, aircraft materials and processes
Preferred:
Master's degree (Engineering, Science, Mathematics, or related)
15+ years of related experience
5+ years leading technical teams
Airframe & Powerplant license
Six Sigma Black Belt
Apollo Root Cause analysis or equivalent
The base pay range for this role is $212,610.00 to $276,864.00. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com.