Chubb in is hiring: Producer Services Representative in Phoenix

Producer Services Representative (Finance)
Often the first point of contact for customers, the Producer Service Center Representative is responsible for addressing escalated customer service concerns, inquiries and activities. The Producer Service Center Representative is responsible for handling specific call types and completing the requests in accordance with departmental guidelines and procedures. As a Producer Service Center Representative, he/she is responsible for creating a positive customer experience through professionalism, amicability, and knowledge of Combined's products and systems.

Job Summary
Often the first point of contact for customers, the Producer Service Center Representative is responsible for addressing escalated customer service concerns, inquiries and activities. The Producer Service Center Representative is responsible for handling specific call types and completing the requests in accordance with departmental guidelines and procedures. As a Producer Service Center Representative, he/she is responsible for creating a positive customer experience through professionalism, amicability, and knowledge of Combined's products and systems.

Responsibilities

Supporting Field Sales producers with insurance product information

Answering calls and responding to Field producer inquiries

Accessing producer and policyholder account information

Providing producers with detailed information about policies statuses

Assist with basic technical troubleshooting

Provide compensation and HR benefit information

Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work and other KPI's.

Exhibits and practices the Organization's Common Purposes and Shared Traits. Understands organizational objectives, supports process improvements, and provides feedback to leadership.

Willingness to participate in partnership training and mentoring of Junior Representatives.

Willingness to perform other duties as assigned.

Expected to be able work various shifts within 7:30 a.m. - 6:00 p.m. CDT timeframe.

Represents the Combined tenants: Personal Connection, Empathy, Problem-Solving, and Ownership

Competencies

Problem Solving : Takes an organized and logical approach to thinking through problems and complex issues. Simplifies complexity by breaking down issues into manageable parts. Looks beyond the obvious to get at root causes. Develops insight into problems, issues and situation.

Continuous Learning : Demonstrates a desire and capacity to expand expertise, develop new skills and grow professionally. Seeks and takes ownership of opportunities to learn, acquire new knowledge and deepen technical expertise. Takes advantage of formal and informal developmental opportunities. Takes on challenging work assignments that lead to professional growth.

Initiative : Willingly does more than is required or expected in the job. Meets objectives on time with minimal supervision. Eager and willing to go the extra mile in terms of time and effort. Is self-motivated and seizes opportunities to make a difference.

Adaptability : Ability to re-direct personal efforts in response to changing circumstances. Is receptive to new ideas and new ways of doing things. Effectively prioritizes according to competing demands and shifting objectives. Can navigate through uncertainty and knows when to change course.

Results Orientation : Effectively executes on plans, drives for results and takes accountability for outcomes. Perseveres and does not give up easily in challenging situations. Recognizes and capitalizes on opportunities. Takes full accountability for achieving (or failing to achieve) desired results.

Values Orientation : Upholds and models Chubb values and always does the right thing for the company, colleagues and customers. Is direct truthful and trusted by others. Acts as a team player. Acts ethically and maintains a high level of professional integrity. Fosters high collaboration within own team and across the company; constantly acts and thinks "OneChubb".

Skills

Previous experience working as a customer service representative.

In-depth knowledge of insurance products and policy schedules.

Assist with basic underwriting inquiries

Friendly and professional demeanor.

Excellent communication and interpersonal skills.

Basic computer skills and knowledge of database software.

Prior experience of field sales support a plus

Demonstrated attention to detail, organizational skills, and time management skills.

Ability to work a flexible schedule to meet the needs of the business and performance requirements.

Ability to remain calm in stressful situations.

Ability to explain detailed policy concepts in a simple way.

Bilingual - Spanish and English is required

Education and Experience

5+ years of experience

ABOUT US
OUR BENEFITS
As a Chubb corporate employee, you have access to one of the most comprehensive benefit plans in the business, designed to meet your needs and help you reach your financial goals. More details can be found here. Chubb is committed to supporting its employees with a comprehensive compensation package that is appropriate in the market where they work. Below are several of the many benefits we offer our employees:

Health insurance

Dental insurance

Tuition reimbursement

A company-match 401(k) plan

Disability insurance

Life insurance

Employee referral bonuses

ABOUT COMBINED INSURANCE
Combined Insurance Company of America is a Chubb company and a leading provider of supplemental accident, health, disability, and life insurance products in North America. Headquartered in Chicago, with satellite office in Columbia, SC, Combined is celebrating over 100 years in business. We are committed to making the world of supplemental insurance easy to access and understand. The company has an A+ rating by the Better Business Bureau and an A + (Superior) financial strength rating by A.M. Best. We are ranked by VIQTORY as the number one Military Friendly® Employer in 2023 (over $1 billion revenue category), marking Combined's twelfth consecutive year on the Top 10 list. We pride ourselves on approaching all situations with a Positive Mental Attitude (PMA) and encouraging collaboration.

ABOUT CHUBB
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

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In Summary: The Producer Service Center Representative is responsible for addressing escalated customer service concerns, inquiries and activities . Responsibilities include supporting Field Sales producers with insurance product information Answering calls and responding to Field producer inquiries Accessing producer and policyholder account information . Consistently meets expectations for departmental standards related to quality, average handle time, auxiliary time, after call work and other KPI's .

En Español: Representante de Servicios al Producente (Financia) A menudo es el primer punto de contacto para los clientes, el representante del centro de servicio al productor es responsable de abordar las preocupaciones, consultas y actividades escaladas del servicio al cliente. Como representante del Producer Service Center, es responsable de crear una experiencia positiva para el cliente a través de la profesionalidad, amistad y conocimiento de los productos y sistemas de Combined. Responsabilidades Apoyar a los productores de ventas en campo con información sobre productos de seguros Respondiendo llamadas y respondiendo a las consultas de los productores en campo Accediendo a la información de cuenta del productor y asegurado Proporcionar a los fabricantes información detallada acerca de los estados de políticas Asistir con la solución de problemas técnicos básicos Provee compensación e información de beneficios RH Consistentemente cumple o supera las expectativas de los estándares departamentales relacionados con la calidad, tiempo promedio de manejo, tiempo auxiliar, trabajo después de llamada y otros KPI. Exposiciones y prácticas personales Los propósitos comunes y rasgos compartidos de la organización Comprende objetivos organizacionales, apoya mejoras en procesos y proporciona retroalimentación al liderazgo. Desarrolla información sobre problemas, cuestiones y situaciones. Aprendizaje continuo: demuestra un deseo y capacidad de expandir la experiencia, desarrollar nuevas habilidades y crecer profesionalmente. Busca y toma posesión de oportunidades para aprender, adquirir nuevos conocimientos y profundizar en la experiencia técnica. Aprovecha las oportunidades formales e informales de desarrollo. Asume tareas desafiantes que conducen al crecimiento profesional. Iniciativa: Da prioridad a los objetivos exigidos o esperados en el trabajo. Cumple con tiempo los objetivos con una supervisión mínima. Deseoso y dispuesto a avanzar en términos de tiempo y esfuerzo extra. Es auto-motivado y aprovecha oportunidades para hacer una diferencia. Adaptabilidad: Habilidad de redirigir los esfuerzos personales en respuesta a circunstancias cambiantes. Actúa éticamente y mantiene un alto nivel de integridad profesional. Fomenta una alta colaboración dentro del propio equipo y en toda la empresa; actúa y piensa constantemente "OneChubb". Habilidades Experiencia previa trabajando como representante de servicio al cliente. Conocimiento profundo de productos de seguros y horarios de pólizas. Ayuda con consultas básicas de suscripción Comportamiento amistoso y profesional. Excelente comunicación e habilidades interpersonales. Habilidades informáticas básicas y conocimiento de software de base de datos. experiencia previa de ventas en el campo apoyan además Una atención demostrada a los detalles, habilidades organizativas y habilidades de gestión del tiempo. Capacidad para trabajar en un cronograma flexible para satisfacer las necesidades del negocio y los requisitos. La capacidad de permanecer tranquilo en situaciones estresantes. A continuación se presentan algunos de los muchos beneficios que ofrecemos a nuestros empleados: seguro de salud Seguro dental reembolso de matrícula Un plan para la compañía 401(k) seguro de vida con discapacidad Premios de referencia del empleado ABOUT INSURANCE COMBINED Combined Insurance Company of America es una empresa Chubb y un proveedor líder de accidentes complementarios, salud, incapacidad y productos de seguros de vida en América del Norte. Con sede en Chicago, con oficina satelital en Columbia, SC, combinada está celebrando más de 100 años en el negocio. Nos comprometemos a hacer que el mundo del seguro suplementario sea fácil de acceder y entender. La compañía tiene una calificación A + por parte de Better Business Bureau y una clasificación A + (Superior) de fortaleza financiera por A.M. Best. Somos clasificados por VIQTORY como uno de los países Militarmente Amigos de Empleador en 2023 (CUBIN®), marca las ganancias de CHUMA en una lista completa de casos de accidente personal e inmuebles. La compañía se distingue por su extensa oferta de productos y servicios, amplias capacidades de distribución, excepcional fortaleza financiera, excelencia en suscripción, experiencia superior en el manejo de reclamaciones y operaciones locales a nivel mundial.