Director, Collections

Seattle, Washington, United States.

$199k – $249k . Full‑time role.

Role Overview
Brex is hiring a Director, Collections. This is a full‑time role in Seattle, Washington. The position will be based in one of our San Francisco, New York, Salt Lake City, or Seattle offices with a hybrid environment requiring a minimum of three coordinated days in the office per week. The role is part of Servicing & Collections, which protects customers and the business by managing delinquent balances and strengthening long‑term relationships.

Brex is an intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets, combining global corporate cards and banking with spend management, bill pay, and travel software. Through AI‑native automation and world‑class service, Brex eliminates manual expense and accounting tasks so customers can focus on core business.

What you’ll do
As the Director of Collections, you will lead Brex’s strategy and execution in recovering delinquent balances. You will utilize both internal and external tools and resources to identify the cause of non‑payment and appropriately respond. You will do this through deploying automated and human‑powered solutions, always balancing Brex’s ability to recover with the long‑term relationship with the customer. You have proven experience in negotiating challenging, high‑balance workouts from an unsecured position. You take learnings from each recovery effort to optimize internal policies and credit risk positioning.

Beyond Servicing Recoveries, you will also support Account Servicing responsibilities, managing pre‑delinquency relationship management, including statement period adjustments, payment delay requests, and manual payment application processes. This is a highly cross‑functional role with key touchpoints across Credit, Finance, Go‑to‑Market, and Customer Support.

Responsibilities

Define and execute the multi‑year vision for Brex’s B2B collections and recovery strategy across our unsecured corporate card and financial products

Own performance metrics for early and late‑stage delinquencies, roll rates, and net charge‑offs (NCOs); drive step‑function improvements in recovery rates

Lead and mentor an internal team of collections managers and specialists

Continuously optimize standard operating procedures (SOPs), workflows, and treatment strategies

Oversee external collection agencies and legal partners; define placement strategies, negotiate contracts, conduct performance reviews, and ensure rigorous compliance oversight

Partner with Data Science and Engineering to build predictive risk models (e.g., propensity to pay), leverage AI for automated outreach, and integrate workflow tools to streamline collections

Act as the feedback loop to Underwriting and Credit Policy teams, identifying emerging risk trends and refining front‑end credit decisions

Collaborate with Legal/Compliance to ensure adherence to all commercial lending regulations

Requirements

10+ years of experience in collections, risk operations, or credit cycle management, with at least 5 years focused specifically on B2B / commercial unsecured credit

3+ years of experience in a senior leadership role

Deep domain expertise in commercial collections strategies, including workout arrangements, arbitration, bankruptcy proceedings, legal recoveries, and B2B debt settlement

Highly analytical and data‑driven; comfortable navigating data warehouses, utilizing BI tools (Looker, Hex), and working with data science teams to optimize segmentation strategies

Experience operating in a high‑growth Fintech or modern banking environment

Exceptional executive communication skills with the ability to present complex risk metrics to C‑suite leadership and external banking partners

Bonus Points

Experience implementing AI‑assisted collections outreach and modern CRM/collections software ecosystems

Deep understanding of the startup/venture‑backed business ecosystem and the unique cash‑flow dynamics of early‑stage companies

Compensation
The expected salary range for this role is $198,880 – $248,600. Salary depends on location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Brex LLC is a wholly owned subsidiary of Capital One, N.A.

About Brex
Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real‑time visibility, and control spend effortlessly. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.

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