Customer Adoption Specialist

Position Overview
Do you want the opportunity to be part of a startup-like environment and have a big impact on a brand-new product? Are you looking to be at the forefront of innovative new technology that will ultimately help people imagine, design, and make a better world? If so, come join the Autodesk Tandem team! Our mission is to create Digital Twin technology and solutions that will transform how buildings are designed, built, and operated.

We are seeking a Customer Adoption Specialist who has extensive experience with building automation systems and/or building management systems.

To be successful in this role you need to be passionate about AEC-O and the transformation that Digital Twin technologies will bring to the industry. You are a relentless advocate for customer needs and have the desire to build product and technology awareness among customers, partners, and stakeholders.

Responsibilities

Establish relationships with our customers and ensure their success in the onboarding, implementation, and adoption of Autodesk Tandem

Learn and understand customer workflows and help customers adapt them to leverage Autodesk Tandem

Develop Customer Success plans and execute adoption strategies to expand Autodesk Tandem usage

Design innovative ways to engage with customers using a variety of platforms to drive adoption

Create and deliver a variety of content and training materials to customers both online and in person

Partner and collaborate with internal subject matter experts, marketing, and product teams to translate customer challenges into well-articulated published workflow solutions and best practices

Help drive long-term success by working with customers to accelerate their business goals and drive adoption by improving business processes, maximizing technology investment, and demonstrating the benefits of process change

Partner with Marketing to procure, articulate and publish customer success stories

Minimum Qualifications

BA/BS in Technology Management, AEC-O Industry, or similar

Experience in Building Management Systems (BMS) and/or Building Automation Systems (BAS)

Experience with Owner/Operator relationship management and project delivery practices

Comprehensive knowledge of the built asset lifecycle and BIM

5+ years’ experience in customer implementation, support, or equivalent

Excellent communication skills, both written and verbal

Ability to present and engage with both internal and external stakeholders

Strong analytical, problem solving, decision-making and facilitation skills

Ability to convey complex workflows coherently to a live or virtual audience

Strong work ethic, high quality standards and passionate about great customer experiences

Ideal Candidate

You are people centric; you want to help and serve our customers

You are driven, eager to learn, adapt, and grow. You seek out help and put it to good use

You are diplomatic and influential and excel at negotiation and consensus-building

You have empathy for customers, understand their pain points and can identify solutions

Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

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